Product Specialist – SaaS (Night Shift, US Support)

We’re hiring a Product Specialist to provide expert support and knowledge across our SaaS brands, Scalenut and Kefi Commerce.

• Deliver in-depth product support to users via live chat and online meetings.
• Troubleshoot issues, guide customers, and ensure a seamless product experience.
• Create and maintain help articles, FAQs, and product marketing content.
• Collaborate with product and marketing teams to relay user feedback.

• 2+ years of customer support experience, preferably supporting US-based customers.
• Strong understanding of SaaS platforms and eagerness to learn Scalenut & Kefi Commerce inside out.
• Excellent communication skills; ability to simplify technical concepts for users.
• Willingness to work night shift (US hours).

Salary: ₹3.6 LPA