Client Success Associate

Join Scale Army as a Client Success Associate! 🚀 Help clients thrive with tailored staffing solutions, strategic upsells, and top-notch support—all in a fast-paced, fully remote, growth-focused team! 💼✨ Key Responsibilities: Client Onboarding: Facilitate the smooth onboarding of new clients and hiring managers who are working with Scale Army for the first time. Ensure they are set up for success from day one. Client Segmentation: Categorize new clients into specific buckets based on their business needs and help align staffing solutions that will best support their growth. Upsell Strategy: Work closely with the team to identify and strategize additional roles and services that can be upsold to existing clients, helping them scale efficiently. Client Check-ins: Regularly check in with clients to address any administrative issues, such as PTO, equipment needs, etc., following internal SOPs for resolution. High-Level Business Discussions: Engage with clients in high-level business discussions, offering insights and recommendations based on your understanding of their business goals. Ad-hoc Meetings: Be available to attend ad-hoc meetings to address client requests and concerns, providing tailored solutions as needed. Kick-Off Calls & Upsell Roadmaps: Schedule and manage monthly Kick-Off Calls and Upsell Roadmaps for each client to ensure a clear plan and strategy for continued success.