Customer Experience Specialist

SBT Global Co., Ltd.

Salary: $50k - $60k
Experience: 3+ yrs
Location: La Palma, California, United States
Job type: Full-time

Required skills

CRM
Order management systems

About the role

Company Description:

Customer Experience Specialist

La Palma, CA | Full-Time | Onsite | $50,000 - $60,000

About BRG Skin

BRG Skin is the only luxury regenerative skincare brand at the intersection of clinical efficacy and daily ritual. Built on pharmaceutical-grade science and designed for a customer who doesn't compromise, we hold every aspect of this brand, including how we show up for the people who use it, to that same standard.

Position Summary

The Customer Experience Specialist serves as the primary point of contact for BRG Skin customers and retail partners. This is a consultative, relationship-driven role requiring complete product knowledge, polished communication, and a service instinct that reflects a luxury brand at every touchpoint.

Job Description:

Responsibilities

Manage all inbound customer communications across phone, email, and digital channels with accuracy, care, and brand-appropriate tone

Process orders, returns, credits, and account inquiries efficiently and with full ownership of resolution

Develop and maintain expert-level knowledge of BRG Skin's product portfolio, including the science behind each formulation, to guide customers toward the right regimen

Support partners and accounts with order management, sampling, marketing materials, and general account needs

Collaborate with sales and marketing on growth opportunities, new account onboarding, and promotional initiatives

Identify and surface recurring customer feedback or operational patterns that could inform product, marketing, or logistics decisions

Maintain accurate documentation, order records, and reporting on a timely basis

Represent BRG Skin with professionalism, discretion, and integrity in every interaction

Qualifications:

Qualifications

3+ years of customer service experience in luxury skincare, prestige beauty, or an adjacent field where brand and service standards are held to a high level

Strong written and verbal communication skills; able to adapt tone across consumer-facing and trade communications

Familiarity with skincare ingredients, routines, or the aesthetic wellness space is a meaningful advantage

Experience with CRM platforms and order management systems required

Highly organized with the ability to manage competing priorities without sacrificing quality

On-site position

Additional Information:

All your information will be kept confidential according to EEO guidelines.

About SBT Global Co., Ltd.

Provides integrated IT consulting and global logistics management services.

This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.