SBI card is hiring for freshers with any Graduate in any discipline for Associate role

SBI card is hiring for freshers with any Graduate in any discipline Associate role . This is an excellent opportunity for job seekers looking to start their professional journey with a global IT & BPO services company. The position is based in India, and eligible candidates are advised to apply as soon as possible to avoid missing out. About Company : SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. Job Description An Associate – KYC (Know Your Customer) is responsible for validating the identification of new and existing clients and assessing their risk level to ensure compliance with legislation. Key roles include doing due diligence, conducting identification and document verification, monitoring transactions for suspicious behavior, and maintaining accurate client records. In addition, the position entails communicating with clients, collaborating with other departments, and following internal and legal guidelines. Role and Responsibilities Working on allocated KYC cases by Production delivery with accuracy Timely Decisioning of KYC Renewals/Address Change and manage the Ageing Inventory Diligent decisioning to ensure corrective actioning ensuring no customer Impact Driving Process Initiatives and Improvement Ideas within process Role Accountability Review and decision the allocated cases for KYC processes (emails/physical documents/internal deduplication /CKYC downloads) as per the pre-defined policy/ guidelines & SOP's Ensure adherence to the regulations/policy defined for KYC documents ( Officially valid documents -OVD's) Resolve customer queries on KYC for incoming emails /Invalid or negative document cases Review address changes into major /minor as per policy process defined Ensure accurate updation of the decisioning files/system for the final decisions on the cases Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same Ensure prioritization and closure of urgent customer/internal stakeholders emails Review the process and proactively identify the gaps & highlight the same for changes – including communication templates/customer concerns/RCA's Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes Ensure near zero complaints from customers by ensuring accurate decisioning Cater to exceptional requests, escalation, queries and activities as required by the business Handle customer queries and provide appropriate resolution within TAT Ensure regular COE audits, discuss findings & implement corrective measures Perform process documentation and compliance adherence

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.