Saving Sight

Sign Up/Sign In
Flag job

Report

Patient Services Manager

Location

Kansas City, Missouri, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Make a Difference, Join Our Team as a Key Leader in Patient Services

Are you passionate about creating exceptional patient experiences and building strong, collaborative teams? Vital Tears is seeking a Customer Care Manager to lead our patient services team and ensure every interaction reflects our commitment to care and excellence.

 

What You'll Do:

  • Be the go-to leader for the Patient Services team: support, guide, and tackle daily challenges with confidence.
  • Keep processes sharp by maintaining and improving SOPs for maximum efficiency.
  • Work closely with HR to find and hire top talent who fit the organization's mission and values.
  • Empower your team through coaching, mentoring, and career development opportunities.
  • Champion communication with transparent updates and open dialogue across the organization.
  • Shape our culture by promoting teamwork, diversity, and alignment with our mission and values.
  • Serve as the expert for Patient Services operations and build strong relationships with external partners.

What We're Looking For:

  • Proven management experience in healthcare or customer service.
  • Strong leadership and team-building skills-you know how to inspire and motivate.
  • A passion for customer service excellence and problem-solving.
  • Ability to challenge processes and implement improvements.
  • Organized, resilient, and prepared to lead from the front.

Why Vital Tears?

  • Be part of a growing mission-driven organization improving lives through innovative eye care solutions.
  • A strong, supportive team culture where your leadership makes a real impact.
  • Opportunities for professional growth and leadership development.
Apply today and help us create a better patient experience!
 
 
Note: Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff and seek diversity in our applicants. Saving Sight does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote persons who support the goals and mission of the institution.

About the company

Saving Sight is a 501(c)(3) nonprofit organization with a mission to change lives by saving sight. Founded in 1960, Saving Sight has grown to become one of the nation’s leading eye banks and is focused on providing innovative solutions to its clinical partners. Headquartered in Kansas City, Mo., Saving Sight facilitates eye donation in Missouri, Kansas, and Illinois, impacting the lives of those both near and far through transplantation. For more information, please visit saving-sight.org.

Skills

customer service