About the role
Excellent opportunity for Engineering & IT Freshers to work in IT Infrastructure division with Savantis solutions! It's IT Infrastructure Management group who is to be deployed at Client Premises.
Job Description:
Respond to requests for technical assistance in person, via phone.
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources.
Advise users on appropriate action.
Should know about SLA and severity/priority (Person should aware Incident and service request definition).
Follow standard help desk procedures.
Log all help desk interactions.
Temp asset device allocation.
Administer help desk software.
Follow up with customers and users to ensure complete resolution of issues.
Redirect problems to correct resource.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare activity reports in excel format.
