Technical Support Engineer, Software

Provide effective Technical Support on Sartorius BPS Products ensuring that Service levels are met for Field Engineer teams. Ensure knowledge transfer from Central Technical Support to the Regional Technical Support team through formal and informal training. Ensure knowledge transfer from Regional Technical Support to the Field Engineering teams through formal and informal training Provide second line on-site assistance for installation or service work where required, ensuring every onsite visit is used as a teaching/learning exercise. Manage all escalations from the Field Engineering teams through to timely resolution, utilizing and managing Central Technical Support teams where required Participate in meetings between customers and field service teams as an Automation Technical Support as required. Ensure correct and up to date documentation is available and distributed for all supported products. Maintain a healthy relationship with manufacturing, engineering, and project teams, feeding back ideas for product improvement. Respond to automated requests from field service teams and customers (online support is preferred, the travel rate is around 40%). Maintain and Provide Technical Service cases reports as requested. Ensure that all work is carried out in accordance with internal processes and local Health and Safety regulations.

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.