Software Support Engineer

Provide technical support (remote & onsite) of the products used by clients This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of Software Develop and apply testing processes for new and existing products to meet client needs Liaise with internal teams (e.g. developers and product managers) to identify system requirements Test current products and identifying deficiencies Identify quality assurance process bottleneck and suggest actions for improvement Has to provide guidance to clients on function, usage, and operation of products Track quality assurance metrics, like defect densities and open defect counts Convey customer feedback to development team Perform pre-sales technical support duties & assist the sales team with the preparation of proposals and customer demos Provide timely reports back to Project Management regarding progress on specific assignments Must be willing to travel

Sapphire Software Solutions is an ISO certified product development, engineering and consulting services company, serving mid-size to large corporations. We offer flexible offshore services from our state of the art delivery centers at Ahmedabad, India. Sapphire has deep client relationships spanning over 2 decades with various clients ranging from start-ups to large corporations.