SAP SD O2C/ TM

TecQubes Technologies

Required skills

Website: tecqubes.com
Job details:
Functional conusltant - SD O2C - who worked in migration.

Purpose of the Job
Support operations in area of SAP Order to Cash & Transport mgmt. on S4 HANA.
Analyze incidents in detail. Prepare root cause analysis & solution to address issues.
Work with ABI Business stakeholders & Aurora Project teams as part of IT Operations.
Accountable for functional validation of CD/CI changes, Regression testing coverage, Integration testing & support project UAT defects, Hyper care period.
Drive critical incident calls from the functional perspective (O2C & TM).
Support Application performance manager for topics requiring SAP functional expertise.
Grow O2C-TM Aurora process knowledge with in ITOps. Train junior resources. Prepare knowledge base articles to help deliver upcoming roll out scopes effectively.
Business environment

Main Characteristics

Be part of an IT organization which has outsourced many of its activities to vendors.
Daily interaction within a virtual organization spread across Global Zones
Work in a fast moving & multi-cultural organization, serving the internal customers with a high degree of professionalism.
Ability to proceed with quick analysis and decision making, reacting fast to changes while cooperating with different partners
Be confronted with a complex & fragmented IT landscape incorporating various technologies

Key contacts: (internal - external)

Internal: IT Performance Managers, IT Project Managers, ABI Business stakeholders
External:
Accountabilities

Key Accountabilities

Responsible for incident analysis and resolution related to Order to Cash & Transport management process in S4H.
Work with business teams to understand the issue & to provide timely resolution.
Own the IT Operations for the said process to ensure no business impact due to Incidents.
Provide detailed Root cause analysis. Clearly define corrective & preventive actions.
Follow ITSM process in resolving incidents & adhering to SLAs.
Create problem tickets & features to implement solutions/GAPs identified from Incident analysis.
Work with product teams to prioritize features as per the business urgency.
Own the end to end resolution of incidents while working with technical & integration teams.
Execute work arounds to manage crisis situations.
Review the FD, TD documents, test scripts. Participate in KT sessions.
Retain knowledge of SAP Order to Cash & Transport Management processes within IT Operations.
Participate in functional validations & testing as part of upgrade projects/planned maintenance down time.
Support driving the UAT, Key user training & Hyper cares for the new roll outs.
Qualifications and Technical competencies required

Education

University degree level or equal by experience, combining Information Technology and Business management

Experience & Technical Competencies

8-10 Years of experience in SAP O2C & SAP Transport management with focus in AMS/Application support projects.
Expertise in S4H SD- Sales order & contract mgmt., Order scheduling, availability checks, Pricing, Credit mgmt., Dispute mgmt., Consignment, Services.
Expertise in S4H TM(Side car)- Freight rate mgmt. in S4H & by external integration, Freight rate provisioning, FU/FO setup, Transportation planning & Execution. Freight settlements. Exposure to LMD(Last Mile Delivery) & route settlements.
Strong integration knowledge of O2C-TM with R2R, P2P, MDM processes.
Candidate should have strong SPRO configuration, Business process & master data understanding to support IT operations.
Exposure to global application in an integrated environment. Understanding of custom solutions, workflow approvals, BRF+, Basis ABAP Debug from functional perspective.
Experience in Incident management involving complex integrated system landscape.
Good understanding of SAP Fiori usage for running business processes in S4H.
Experience working on change & problem management. Usage of SNOW, Azure Devops, solution manager for u

Behavioural competencies

Ownership to drive results and strive for excellence
Excellent communication and writing skills
Strong interpersonal skill, including team spirit, communication, motivation, adherence to deadlines & self-discipline
Able to act in a multi-national, inter-cultural environment.
Structured problem-solving skills & focus during crisis situations.

Language Skills

English (Fluent: ability to clearly address various levels of management and handle problematic situations in writing and in oral)

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