Talent500
Website:
talent500.co
Job details:
Talent500 is hiring for one of its clients.
About Officeworks:
Officeworks’ purpose is “we bring big ideas to life at low prices”. We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create and Geeks2U. We begin with customers—our products and services provide solutions to our diverse range of customers across Australia, from households, students, small to large-sized businesses, governments, and schools.
About the Technology Function:
By joining the Technology team in the GCC you will play a direct role in Officeworks’ global digital transformation, contributing to world-class SAP and Salesforce capabilities that sit at the heart of how the business operates and grows. The GCC will support Officeworks’ purpose of helping to bring big ideas to life at low prices, ensuring technology remains a true enabler of customer value and operational excellence.
This opportunity to join as a founding member of the new global hub is a chance to be part of the original build-out of our GCC. Early joiners will influence how the hub operates and help shape the future state of some of Officeworks’ core technology ecosystem.
These roles are best suited for people who enjoy:
- Exposure to core business platforms—SAP and Salesforce—covering operations, security, development, automation, and solution architecture.
- Supporting global initiatives and modernizing critical enterprise system.
- Being the forefront of global innovation and transformation.
- Joining a place where your skills matter, your growth is intentional, and your work has visible impact on business outcomes.
Why this role exists:
The SAP Operations Team Lead ensures reliable, secure, and cost-effective SAP operations as the organisation scales. This role maintains high platform stability and service quality by leveraging strong ITIL governance, rigorous vendor management, and service performance oversight. By governing business continuity planning while managing complex operational trade-offs, this role enables the business to meet its strategic objectives with confidence.
Where you will make a difference:
In this role you will:
Service Operations & Performance:
- Own SLAs and KPIs across all SAP production and non-production systems.
- Lead Run operations, including incident management, SLA compliance, and vendor performance.
- Govern disaster recovery and business continuity planning for the SAP landscape.
- Solve complex operational issues and address recurring incidents to ensure platform stability.
- Develop and achieve KPIs that align with the overall IT strategy.
Governance & Financial Management:
- Implement ITIL governance standards to maintain platform availability and performance.
- Manage budgets and vendors, ensuring cost-effective operations and high-quality service delivery.
- Conduct service reviews and handle escalations related to SAP managed service providers and support vendors.
Compliance & Risk:
- Integrate compliance requirements into business practices and planning.
- Ensure all tasks are conducted in accordance with applicable laws.
Who you will be working with:
- Internal Leadership: C-Suite and Heads of departments.
- Internal Teams: Architecture, PMO, Cybersecurity, and various Business Stakeholders.
- Technical Teams: SAP Solution Architects, SAP BTP Architects, Platform, Security, and Support teams.
- External Partners: Managed Service Providers and SAP Support Vendors.
How you will lead:
Leader of Leaders:
- Leads a culture based on our Officeworks values and behaviors.
- Builds capability and delivers results across a diverse global workforce.
- Leads for the future, thinking Officeworks wide with a strategic commercial mindset.
- Demonstrates resilience, has determination and drives to persist through significant challenges.
- Is self-aware; has humility and is self-reflective; understands how to bring out the best in self and others.
- Strong sense of personal and team accountability drives a genuine commitment to their teams’ and individual development.
- Proactively contributes to a safe working environment, leads and manages appropriately if there is unsafe conditions or inappropriate behavior.
- Operates in line with applicable Officeworks company policies and Code of Conduct.
- Strong sense of personal and team accountability, drives a genuine commitment to their teams’ and individual development.
Qualifications and work experience:
Essential:
- Education: Bachelor’s degree in I.T. or a related discipline.
- Experience: Minimum 10 years of experience in SAP operations or service delivery management.
- Expertise: Deep ITIL knowledge and proven vendor management skills.
- Skills: Strong leadership and communication skills, with the ability to work alongside C-Suite and technical leads.
- Technology: Proficiency with ITSM platforms, SAP Cloud ALM / Solution Manager, LeanIX, and monitoring/reporting tools.
Click on Apply to know more.