- Location
- Kolkata, West Bengal, India
- Job type
- Full-time
Required skills
- Root Cause Analysis
- SAP
- Service Level Agreements
About the role
Tata Consultancy Services
Website:
tcs.com
Job details:
- Provide day-to-day support for SAP ISU Billing processes, including issue resolution, troubleshooting, and user assistance.
- Monitor and manage billing cycles, ensuring timely and accurate billing execution.
- Analyse and resolve incidents, service requests, and change requests related to SAP ISU Billing within agreed Service Level Agreements (SLAs).
- Collaborate with functional and technical teams to identify, design, and implement process improvements.
- Configure, test, and deploy changes within the SAP ISU Billing module as required for business needs.
- Perform root cause analysis for recurring issues and recommend preventive actions.
- Document solutions, configuration changes, and support procedures for knowledge management.
- Participate in regular client meetings, providing updates on ongoing issues and enhancements.
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