GCE ATLAS Technical Product and Project Management

We are looking for a highly skilled Technical Product and Project Management with a strong IT Operations background, expertise in IT Product Management, experience in SAP Basis, good understanding of SAP System architecture and one of the hyperscale (AWS, Azure and GCP) and experience in and DevOps environments. This role requires a deep understanding SAP Products. The selected candidate will play a crucial role in technical validation, root cause analysis, and process optimization while working closely with cross-functional teams to enhance product development and business operations. Key Responsibilities As part of the GCE ATLAS Customer Care team, which is an operations team supporting customer onboarding into ATLAS, you will: Driving topics end to end to ensure operations runs smoother. Seek opportunities to streamline standard operating procedures through automation. Lead end-to-end initiatives to streamline operations. Identify automation opportunities in standard operating procedures. Perform deep technical analysis and root cause identification across customer onboarding, ITSM and data Quality. Validate processes from contract signing to customer offboarding in ATLAS. Collaborate with development teams to define user stories and prioritize new functionalities. Align ATLAS capabilities with financial and operational business needs. Engage with all ATLAS stakeholders across ECS and not limits to Sales, ATLAS IT Developers, Product Owners, Analytical and Problem-Solving: Exceptional ability to analyse complex issues, identify root causes, and implement effective solutions. Communication: Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both technical and non-technical audiences. Person who has Product Owner background and can write user stories for development of Product. Cloud Infrastructure: Experience with AWS, Azure, or GCP, including core service Technical Validation & Process Improvement: Understand S/4HANA Private Cloud adoption and its integration with ATLAS. Validate the end-to-end process from contract signature to customer offboarding in ATLAS. Identify and address technical gaps in the ATLAS tool by collaborating with Sales, ATLAS IT, and GCE Ops. Operational Support & Data Analysis: Perform technical data analysis across multiple domains, including balance statements, customer onboarding, ITSM, and data quality. Identify trends and root causes across different units to drive permanent solutions. Development & DevOps Integration: Collaborate with development teams to define and prioritize user stories and functionality. Ensure seamless implementation of new features and process improvements. Work in a DevOps environment, optimizing deployment processes and automation. Stakeholder Collaboration & Communication: Work closely with business stakeholders, IT teams, and product owners to align system capabilities with financial operations. Facilitate cross-stream alignment within the ECS ITSM transition project and ensure business requirements are met. Ensure effective communication and decision-making to enhance product development and operational efficiencies.

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