Cerebra Consulting Inc
Website:
cerebra-consulting.com
Job details:
Hello Professionals,
Good Evening,
Title: SAP Field Service Management(FSM)
Location: Pan India
Exp: 6+ years
Skills: SAP Field Service Management(FSM), SAP ECC,S4 Hana,Implementations
NP: Immediate or Serving NP or 1-month Np
Job Description for SAP Field Service Management
• Monitor & Resolve Incidents: Tickets raised by users (integration failures, FSM app issues, SAP ECC/S4 Hana order sync issues).
• Prioritization & SLA Handling: Classify issues (P1, P2, etc.) and resolve within agreed SLAs.
• Root Cause Analysis: Not just fix, but analyze recurring issues (e.g., failed order replication due to master data gaps).
Proaxia FSM Connector:
• Monitor inbound/outbound queues between SAP ECC/S4 Hana ↔ FSM.
• Handle errors in IDocs, web services, or Proaxia middleware.
• Data Flow: Ensure smooth replication of Service Orders, Business Partners, Materials, Stock,
• Time Confirmations.
• Interface Logs: Regularly check message broker and error logs.
• SAP ECC/S4 Hana to FSM Synchronization: Ensure BP, Equipment, Materials, Warehouses are correctly synced.
• Data Correction: Fix inconsistencies (e.g., equipment missing in FSM, duplicate technicians).
• Periodic Data Validation: Run checks to prevent replication failures.
• FSM User Administration: Create/modify/deactivate technicians, dispatchers, planners.
• License Usage Monitoring: Check consumed vs. available FSM licenses.
• Access Management: Roles/authorizations aligned with business needs (technician vs. dispatcher vs. admin).
• SAP FSM Mobile App:
o Handle offline/online sync issues.
o App upgrades and patch validation.
• Smartforms & Checklists: Fix issues in forms used by technicians.
• Planning Board: Ensure dispatchers can assign tasks without errors.
• New Features: Incorporate small enhancements (new fields in work orders, additional KPIs in reports).
• Proaxia Connector Updates: Apply patches/upgrades from Proaxia.
• Process Alignment: Adapt FSM processes if ECC PM/CS process changes.
• Daily/Weekly Health Checks:
• FSM connector queues.
• Job monitoring (background jobs in ECC for replication).
• FSM license usage.
• Operational KPIs:
• Order replication success rate.
• Technician utilization.
• SLA adherence.
• User Support: Conduct refresher training sessions for dispatchers and technicians.
• Knowledge Base: Maintain FAQ, resolution documents, known error database.
• Transition Support: Train new users or contractors joining the client team.
• SAP ECC/S4 Hana Support Packs: Test impact on Proaxia connector.
• FSM Quarterly Releases: Validate new features in test tenant before moving to production.
• Connector Compatibility: Ensure Proaxia connector version aligns with FSM & SAP ECC/S4 Hana.
• Quarterly plan to refresh the non-prod FSM Tenants by taking backup from Prod Tenant
• Audit Support: Ensure service confirmations, stock movements, and time postings are auditable.
• License Compliance: Avoid over-usage penalties.
Kindly share relevant profiles: lakshmi.botcha@cerebra-consulting.com
Click on Apply to know more.