Infosys
Website:
infosys.com
Job details:
Description:
Provide L2/L3 support for SAP EWM (Inbound, Outbound, Internal Warehouse Processes).
• Monitor and resolve incidents, service requests, and problem tickets within defined SLAs.
• Perform root cause analysis and provide permanent fixes for recurring issues.
• Support RF scanning, warehouse task management, bin management, and resource management.
• Collaborate with business users, super users, and cross-functional SAP teams
• Handle master data issues related to storage bins, handling units, and packaging specifications.
• Perform configuration changes in EWM as per business requirements (minor enhancements).
• Support interfaces between SAP EWM and ERP/SAP S/4HANA or third-party systems (e.g., scanners, WMS,).
• Conduct system monitoring, batch job monitoring, and performance tuning for warehouse operations.
• Assist in testing (UT, SIT, UAT) and support cutover/go-live activities.
• Prepare functional specifications (FS) for enhancements and change requests.
• Provide user training and documentation for new functionalities.
• Ensure compliance with ITIL processes (Incident, Change, Problem Management).
Relevant Experience
More than 7 years
Mandatory skills
Technical Expertise
• Hands-on experience with Semarchy SDP or similar Master Data Management (MDM) solutions.
• Strong skills in SQL, SemQL, API integration, and CI/CD tools (Git, Jenkins).
• Proficiency with Azure services (Azure Kubernetes Service, Azure SQL Database, Azure Storage).
Professional Skills
• Excellent analytical and problem-solving capabilities.
• Strong communication and collaboration skills
Desired skills
5+ years of SAP EWM experience in support and minor enhancements.
• Strong understanding of EWM business processes
Work Result: SAP Logistics
Skill Area: COT
Domain (Industry)
Logistics
Total Experience (Ex. 5-7 Years)
More than 7 years
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