Website:
ltm.com
Job details:
The Senior Specialist in SAP CRM Functional Service is responsible for designing configuring and implementing SAP CRM solutions to support business processes with a focus on service management.
Collaborate with business stakeholders to gather and analyze requirements related to SAP CRM Service functionalities.
Responsibilities
- Design and implement SAP CRM Service solutions to enhance customer service operations.
- Customize and configure service transaction profiles, status profiles, business roles, and organizational models within SAP CRM.
- Ensure seamless integration of SAP CRM Service with other SAP modules and external systems using middleware technologies.
- Support testing activities including unit, integration, and user acceptance testing to ensure solution quality.
- Provide post-implementation support and troubleshooting for SAP CRM Service related issues.
- Maintain comprehensive documentation of configurations, processes, and user manuals.
- Stay updated with the latest SAP CRM Service features and best practices to continuously improve service delivery.
- Lead requirement gathering sessions with business users to understand service process needs.
Required Skills
- Configure SAP CRM Service module components such as service orders, service contracts, and interaction center functionalities.
- Customize workflows, action profiles, and partner determination relevant to service scenarios.
- Manage integration points using CRM Middleware, BDOCs, and IDOCs to ensure data consistency.
- Coordinate and execute testing phases including unit testing, integration testing, and UAT.
- Conduct training sessions for end-users and provide ongoing support post go-live.
- Collaborate with cross-functional teams to align SAP CRM Service with overall enterprise solutions.
- Mentor junior team members and contribute to knowledge sharing within the SAP CRM Service domain.
Preferred Skills
- Experience with SAP CRM Service functionalities.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
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