SAP Case Management Senior Consultant
Invenio
- Location
- Mumbai Metropolitan Region
- Job type
- Full-time
Required skills
- ABAP
- communication skills
- CRM
- integration testing
- project management
- SAP
- time management
- UAT
- web services
- Visio
About the role
Website:
invenio-solutions.com
Job details:
Senior SAP Case Management Consultant L3/R3
SAP Skills
- 6-8 years of SAP functional consulting experience, with hands-on experience in SAP Case Management.
- Strong understanding of SAP Case Management architecture, configuration, and functionality.
- Hands-on experience configuring case types, categories, attributes, statuses, relationships, and case processes.
- Good understanding of workflow and case lifecycle management.
- Experience integrating Case Management with other SAP modules/business processes.
- Strong functional troubleshooting and problem-solving skills.
- Experience working with ABAP/technical teams.
- Good understanding of SAP testing methodologies and defect management.
- Experience in preparing functional and technical documentation.
- Strong communication and stakeholder-management skills.
Preferred Skills
- Experience with SAP CRM / SAP S/4HANA environments.
- Knowledge of SAP Workflow and business rules.
- Experience with SAP Fiori/UI technologies.
- Knowledge of SAP integration technologies, APIs, and web services.
- Experience working on government, tax, revenue, public-sector, or regulatory projects would be an advantage.
- Experience with SAP TRM / PSCD would be an added advantage, but TRM is not the primary requirement.
Responsibilities
- Analyze business requirements and translate them into SAP Case Management functional solutions.
- Configure and maintain SAP Case Management based on business requirements.
- Configure case types, case categories, case attributes, statuses, priorities, relationships, and case lifecycle.
- Design and configure case processing, assignment, routing, escalation, and closure processes.
- Configure and support case relationships with relevant business objects and SAP processes.
- Work with business stakeholders to understand case-handling requirements and recommend appropriate SAP solutions.
- Prepare functional specifications for enhancements and custom developments.
- Coordinate with ABAP/technical teams for development, interfaces, reports, workflows, and enhancements.
- Perform functional testing, integration testing, UAT support, and defect resolution.
- Provide functional support and troubleshoot issues related to SAP Case Management.
- Analyze incidents, identify root causes, and provide appropriate functional solutions.
- Prepare configuration documents, functional specifications, test scripts, and user documentation.
- Support data migration and integration activities where required.
- Conduct knowledge-transfer sessions and support end users.
- Participate in continuous improvement initiatives related to Case Management processes.
Business Skills
- Excellent oral and written communication skills, ability to clearly and concisely communicate with others.
- Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.
- Understands business processes for focus area or module.
- Ability to do research and perform detailed tasks.
- Strong analytical skills.
- Understands business functionality related to SAP module/application as well as can identify touch points between modules.
Consulting Skills
- Follows industry trends and focuses to become a thought leader in his area of expertise.
- Exposure to new technologies in the SAP space for functional considerations.
- Aptitude for working in a team environment, problem solving skills, creative thinking, communicate clearly and empathetically, strong time management and ability to collaborate with all levels of staff.
- Ability to explain ideas and concepts to other project team members and to client personnel.
- Has a solid foundation for consulting “soft” skills necessary on client engagements.
- Ability to interpret requirements and apply SAP best practices.
Supervision Skills
- Self-starter with ability to manage their own time and task in order to meet project milestones.
- Can manage their own time / task lists in order to meet project milestones.
Leadership Skills
- Maintains positive working relationship with others.
- Seeks ways to increase their level of contribution and team effectiveness.
- Works in conjunction with peers.
- May mentor to other associate consultants.
- Works well as a member of a team.
- Seeks ways to increase their level of contribution / team effectiveness.
Personnel Development
- Focused on self-development to become a team leader/module expert.
General Skills/Tasks
- Assists the project team efforts in developing solutions for client situations.
- Assists in evaluating and designing application and/or technical architectures.
- Assist team effort in developing solutions for projects.
- Completes assignments within budget, meet project deadlines, makes and keeps sensible commitments to client and team.
- Meets billing efficiency targets, complies with all administrative responsibilities in a timely & effective manner.
- Keeps project management apprised of project direction and client concerns.
- Analyzes and develops reliable solutions which comply with specifications and standards, executes system test.
- Understands SAP methodologies, tools, standards, and techniques.
- Understands client’s business and technical environments.
- Completes project documentation, demonstrates effective organizational skills, with minimal supervision.
- Meets quality standards, correctly prioritizes own activities in accordance with project plan and budget.
- Provides project team leaders with updates on the progress and difficulties encountered and provides value-added insight and understanding.
- Demonstrates the ability to accomplish project assignments resulting in quality service.
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