SourcingXPress
Website:
sourcingxpress.com
Job details:
Company: Ascendion
Website: Visit Website
Business Type: Enterprise
Company Type: Product & Service
Business Model: B2B
Funding Stage: Pre-seed
Industry: Information Technology
Salary Range: ₹ 27-30 Lacs PA
Job Description
SAP BusinessObjects (BO) and Tableau Production Support Engineer
We are looking for an experienced
SAP BusinessObjects Production Support Engineer to provide L2/L3 support for SAP BO BI platforms. The role involves incident management, performance tuning, report troubleshooting, user support, and ensuring high availability of BI systems in a 24x7 production environment.
Location: Pune
Key Responsibilities
Production Support & Incident Management
- Provide L2/L3 support for SAP BusinessObjects BI Platform
- Monitor daily batch jobs, report schedules, and data refreshes
- Troubleshoot report failures, performance issues, and data discrepancies
- Handle incidents, service requests, and problem tickets via ITSM tools (ServiceNow)
- Perform root cause analysis (RCA) and implement permanent fixes
- Support month-end / quarter-end critical reporting cycles
SAP BO Administration
- User management (access provisioning, roles, security groups)
- Manage universes (UNV/UNX) and connections
- Manage Central Management Console (CMC)
Performance & Optimization
- Optimize slow-running reports and queries
- Analyze SQL generated from universes
- Work with DB teams for indexing and query tuning
- Monitor BO server health and memory utilization
- Perform cache management and server restarts when required
Deployment & Change Management
- Promote reports between Dev, QA, and Prod using LCM (Lifecycle Management)
- Validate transport migrations
- Maintain version control documentation
- Support release activities and patch upgrades
Tableau
- Design, develop and maintain tableau dashboards
- Perform data source refresh as per the set cadence
- Continuously optimize dashboards as per the business needs
Required Technical Expertise
- Strong experience in SAP BusinessObjects BI 4.x, including Version upgrade from BO4.2 to BO4.3
- Universe Designer (UNV/IDT – UNX)
- Central Management Console (CMC)
- Hands on experience with BO IDT and BO UDT for universe configuration, maintenance, and upgrades
- SQL (Advanced queries, joins, performance tuning)
- Experience in production support (Incident, Problem, Change Management)
- Experience with ITSM tools (ServiceNow preferred)
Soft Skills
- Strong troubleshooting and analytical skills
- Excellent communication and stakeholder management
- Ability to work in rotational shifts (if 24x7 support)
- Documentation and knowledge base creation
Click on Apply to know more.