Website:
keylabsintelli.com
Job details:
Company Description
Keylabs Intelli specializes in providing expert consulting services across both technology and business domains. The company is renowned for its deep expertise and ability to deliver high-impact solutions tailored to the unique needs of clients. With a commitment to innovation and excellence, Keylabs Intelli empowers businesses to optimize processes and enhance performance. Our mission is to enable success through strategic insights and cutting-edge solutions.
Job Title: SAP Basis Consultant – dCEM
Experience: 6 to 12 years
Location: Remote
Company: Keylabs Intelli
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Key Responsibilities
- Perform SAP Basis administration including installation, configuration, and maintenance
- Monitor system performance and ensure high availability of SAP environments
Job Summary: -
We are looking for an experienced SAP Basis Consultant
Experienced SAP Basis Consultant with strong technical expertise
Excellent communication skills (verbal and written)
Proven customer-facing experience in dCEM (Digital Customer Experience Management) roles
Hands-on experience in SAP Basis administration
Strong knowledge of system management and monitoring
Ability to handle clients and manage customer expectations effectively
Skilled in delivering high-quality technical support
* Customer Meetings and manage technical customer expectations
* Support with technical Customer Issues
* Bridge between internal delivery Teams and Customer
* Supporting and anticipating Customer's needs, capacity management, EWA reports, etc.
* Follow up Customer Dashboard on daily basis.
* Follow up on EWA reports and action implementation
* Follow up on Top Issues, RCA s, Customer effort score, ECS Delivery TSM queues.
* Lead Technical meetings with the customers as well as follow up with ECS Delivery teams.
* Follow up with Service engineering for new 3rd party add-ons and products.
* Escalating tickets towards Delivery if no satisfactory response on the activity.
* Participation in the daily SR safeguarding calls to ensure successful service request execution.
* Supporting customer escalations and actively participate in ECS war-room.
* Technical SPoC for Customers
* Technical Advisor for Customer (Projects, new activities, etc.)
Optimizing Customer Landscapes (Top Issues, RCA Action Items, Alerts, Landscape Management, etc.)
* Trusted Advisor for Customers (listening for pain points and suggest improvements, prioritizing urgent requests, etc.)
Customer Engagement & Communication
Lead customer meetings and manage technical expectations
Act as a Technical Single Point of Contact (SPoC) for customers
Serve as a bridge between internal delivery teams and customers
- Provide technical advisory support for projects and new initiatives
Click on Apply to know more.