ITC Infotech
Website:
itcinfotech.com
Job details:
Job Description
Dear Candidate
Please find below Job description
Job Description SAP APO Consultant
Experience in SAP APO / SAP SCM support, production support, AMS, or implementation/support environments.
Job Summary
We are looking for an experienced SAP APO Support Consultant with strong hands-on expertise in SAP APO / SCM, focused on production support, incident resolution, monitoring, integration stability, planning process support, and continuous improvement.
The consultant will provide L2/L3 SAP APO support for the Canada operation, covering key areas such as CIF integration, CCR reconciliation, queue monitoring, process chains, APO jobs, PP/DS, Detailed Scheduling Planning Board, APO master data, setup matrix, sanity checks, and recurring operational activities.
The role requires strong troubleshooting skills, experience working in SLA-driven support environments, and the ability to collaborate with business users, ECC functional teams, Basis, ABAP, integration teams, and external planning platforms such as O9, where applicable.
Key Responsibilities
1. SAP APO Production Support
- Provide L2/L3 production support for SAP APO / SCM processes in an AMS/support environment.
- Analyze, troubleshoot, and resolve incidents, defects, service requests, and recurring issues within agreed SLAs.
- Support planning process stability across APO, ECC integration, queues, jobs, process chains, and master data.
- Perform root cause analysis RCA and recommend preventive actions to reduce recurring incidents.
- Work closely with business users to understand planning issues, assess business impact, and provide timely resolution.
- Support enhancements, configuration changes, testing, documentation, and deployment activities.
- Collaborate with ECC functional teams such as PP, MM, SD, integration teams, ABAP, Basis, and external systems teams.
- Follow structured change management processes, documentation standards, and support governance.
2. SAP APO System Landscape Support
- Understand and support the complete SAP APO / SCM system landscape for the Canada operation.
- Analyze system connectivity and integration points between SAP ECC and SAP APO.
- Support APO landscape-related issues impacting planning, master data transfer, process chain execution, and job monitoring.
- Work with Basis and technical teams to investigate system, performance, or availability-related issues.
- Maintain support documentation related to APO systems, environments, key dependencies, and escalation paths.
3. CIF Integration Support
- Support CIF Core Interface integration between SAP ECC and SAP APO.
- Monitor and troubleshoot CIF integration models.
- Analyze issues related to master data and transactional data transfer between ECC and APO.
- Support activation, validation, and monitoring of integration models.
- Investigate CIF errors related to:
- Materials
- Locations
- Resources
- PPMs / PDS
- Production versions
- Planned orders
- Purchase requisitions
- Stock and requirement elements
- Work with ECC functional teams to identify root causes related to master data, configuration, or transactional inconsistencies.
- Support corrective actions and validation after CIF issue resolution.
4. CCR Reconciliation Support
- Execute and analyze CCR Comparison and Reconciliation activities between ECC and APO.
- Identify inconsistencies between ECC and APO data.
- Analyze differences related to planning objects, orders, master data, and transactional data.
- Coordinate corrections with business, ECC functional teams, and technical teams.
- Support reconciliation activities as part of regular monitoring or incident resolution.
- Document recurring CCR issues, root causes, and preventive actions.
5. Queue Monitoring and Error Resolution
- Monitor APO and ECC queues using SCM Queue Manager and related queue monitoring tools.
- Analyze and resolve queue errors impacting planning and integration processes.
- Support troubleshooting of inbound and outbound queues between ECC and APO.
- Identify stuck queues, failed queues, serialization issues, and data inconsistencies.
- Work with Basis, integration, and functional teams to resolve queue-related issues.
- Support queue reprocessing and validation after issue correction.
- Maintain documentation of common queue errors and resolution steps.
6. Process Chain Monitoring
- Monitor and support APO process chains, including:
- Support regular monitoring routines to ensure planning data availability and process continuity.
- Maintain documentation of key process chains, schedules, dependencies, and business impact.
7. APO Jobs and Operational Monitoring
8. PP/DS Support
9. Detailed Scheduling Planning Board Support
10. PPMS / Planning Data Support
11. APO Master Data Support
12. Setup Matrix Support
13. Sanity Checks and Recurring Activities
14. O9 and External Planning System Integration
15. Enhancements, Change Requests and Continuous Improvement
16. Documentation, SOPs and Knowledge Management
- Maintain APO configuration documents, process flows, SOPs, and support documentation.
- Document incident resolutions, RCA, known errors, and workaround procedures.
- Create and maintain knowledge transfer materials for recurring issues.
- Ensure documentation is updated after enhancements, configuration changes, and major incident resolutions.
- Maintain operational documentation for process chains, jobs, queues, CCR, CIF, sanity checks, and periodic activities.
Required Technical Knowledge
- Minimum 6+ years of SAP APO / SAP SCM experience in support, AMS, or production support environments.
- Strong hands-on experience with SAP APO.
- Experience with SAP ECC and APO integration.
- Strong knowledge of CIF Core Interface.
- Experience with CCR — Comparison and Reconciliation.
- Experience with APO / SCM queue monitoring and troubleshooting.
- Experience with SCM Queue Manager.
- Strong understanding of process chain monitoring and failure resolution.
- Experience with APO job monitoring, runtime error analysis, and operational support.
- Experience with PP/DS — Production Planning and Detailed Scheduling.
- Knowledge of Detailed Scheduling Planning Board.
- Experience with APO master data, including products, locations, resources, PPM/PDS, production versions, and planning parameters.
- Experience supporting new location or site code setup.
- Experience with setup matrix creation, maintenance, and validation.
- Ability to perform sanity checks and recurring operational validations.
- Strong understanding of master data dependencies between ECC and APO.
- Experience working with ECC functional teams such as PP, MM, and SD.
- Ability to perform RCA and propose preventive actions.
- Experience working in SLA-driven environments.
- Ability to document solutions, functional specifications, test cases, SOPs, and issue resolution steps.
Nice to Have
- Experience supporting SAP APO for Canada or North America.
- Experience with O9 or integration between SAP APO and advanced planning tools.
- Experience in global SAP APO / SCM support environments.
- Experience with supply chain planning processes in consumer goods, manufacturing, logistics, beverage, or distribution industries.
- Knowledge of SAP PP, MM, or SD to support end-to-end issue analysis.
- Experience with middleware or integration platforms.
- Experience with process monitoring automation.
- Basic ABAP debugging knowledge from a functional perspective.
- Experience with structured change management processes such as Charm.
- Experience creating operational dashboards or support monitoring documentation.
Behavioral Skills
- Strong analytical and troubleshooting skills.
- Ability to work under pressure during critical planning or production support incidents.
- Strong ownership, accountability, and sense of urgency.
- Good communication with planning users, business stakeholders, technical teams, and external partners.
- Ability to explain technical and functional issues in clear business language.
- Strong prioritization and SLA management skills.
- Collaborative mindset for working with cross-functional and global teams.
- Ability to document issues, solutions, RCA, SOPs, and knowledge transfer materials.
- Advanced English for communication with Canada business stakeholders and global teams.
6:30 PM to 11:00 PM IST (Shift time)
Regards
Divya Grover
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