Job Summary:

The Surveillance Supervisor will oversee the daily operations of the Surveillance Room and the Surveillance Operators on a given shift. Make sure the Casino is in compliance with all gaming regulations and company/department policies and procedures.     Investigate suspected illegal activity and potential risks to the Casino with reports to the Surveillance Management.  Also assists in the training of surveillance personnel.

Job Description

Expectations of Leadership:

• Actively support, demonstrate, and promote the company’s core values.
• Be approachable and engaging with fellow team members
• Always treat individuals with dignity and respect regardless of job position.
• Demonstrate maturity through exhibiting excellent listening skills.
• Make educating, inspiring, and motivating your team central to your mission.

Major Responsibilities/Activities 

• Maintain direct communication with the Surveillance Management and Manager on Duty of any incidents, problems and/or employee related situations.
• Maintain up to date and accurate daily shift reports.
• Conduct investigations and investigational interviews when necessary.
• Review and approve Policy & Procedure deviation reports and other reports to insure accuracy and consistency.
• Develop and implement training and educational sessions for Surveillance Operators.
• Direct and assist the efforts of Surveillance operators in the performance of their duties with appropriate follow up.
• Conduct evaluations and testing of Surveillance personnel.
• Maintain confidentially of all Surveillance related information.
• Work in a team-oriented environment.
• Perform other duties as assigned.

Minimum Requirements 

• Preference to qualified Santa Ana Tribal Member.
• Associates of Business or IT or related field preferred.
• Three (3) years experience of applicable casino or surveillance related work.
• One (1) year experience in a supervisory role.
• Proficient in Windows and ability to learn multiple applications. 
• Proven ability to handle difficult situation in a fast-paced environment.
• Demonstrated proficiency in reading, writing, math, and analytical problem solving.
• Able to obtain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.

Essential Mental Functions

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Display strong verbal and written communication skills.

• Proven ability to handle conflict situations 
• Proficient in reading, writing, math, and analytical problem solving.
• Ability to communicate clearly and effectively
• Ability to respond appropriately and in a timely manner in emergency situations.

Essential Physical Functions

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks and hear. 

• Must be able to work various hours, as needed, including weekends and holidays.
• Must present self in a well-groomed, professional appearance. 
• The employee must be able to lift up to 25 pounds.
• Must be able to work at a fast pace.
• Must be able to handle stress effectively.
• Must be able to maneuver around the office and the facility, as needed, to collect and distribute all necessary documents.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used

• Smartphones, computers, laptop computers, and other traditional office equipment as required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.