Remote Case Manager / Reimbursement Specialist – Pharma / Healthcare

Sanofi's contingent workforce program, FLEXT Direct, is seeking a for a Case Manager for a 6-month contract, possible to extend. Fully Remote Must be available to travel for initial onsite training first 2 weeks. Position Summary The Case Manager - Operations serves as a key operational support role within Sanofi's Patient Support Services department, focused on executing internal processes and ensuring operational consistency in therapy access services. This role combines organizational skills, attention to detail, and operational knowledge to support day-to-day case management activities. As an essential internal resource, the Case Manager plays a crucial role in maintaining program efficiency, adhering to compliance standards, and supporting Sanofi's mission to improve access to therapy. In this operational position, you will support case management operations, maintain operational documentation, and collaborate with cross-functional teams to ensure smooth service delivery. Your work directly impacts operational effectiveness by executing established workflows, maintaining data quality, and supporting internal processes. This role requires strong organizational abilities, attention to detail, and familiarity with operational procedures within a regulated environment. ________________________________________ Key Responsibilities Operations Support • Execute standard operating procedures for case management workflows • Maintain operational documentation and records • Support quality control measures to ensure consistent service delivery • Identify and report operational challenges or inconsistencies • Assist in maintaining system configurations and operational documentation Operational Execution • Follow established case management processes and procedures • Ensure accurate and timely execution of operational tasks • Maintain organized records of operational activities • Support the implementation of operational changes as directed • Assist in tracking operational metrics and key performance indicators Quality Assurance & Compliance • Adhere to quality standards and operational guidelines • Follow regulatory requirements and company policies in all operational activities • Support documentation efforts for audit readiness and compliance reporting System Utilization • Utilize case management platforms effectively for daily operations • Follow established protocols for system use and data entry • Report system issues or inconsistencies to appropriate teams • Assist in maintaining system documentation and operational guides Documentation & Knowledge Management • Maintain accurate and up-to-date operational records • Follow established documentation practices for workflows and processes • Contribute to the development of operational reference materials • Assist in creating and updating standard operating procedures