App Support Engineer - L1

Work Location: Andheri (W); Near Azad Nagar Metro Station. Job Description: Production / application Support (3-5 Yrs) – L1). Required Skills: • Understanding of enterprise application architecture and java based web applications. • Linux/Unix operating system preferably Solaris - ANY • application server JBoss, Glassfish, Weblogic preferably IBM Websphere - ANY. • Shell scripting, Networking TCP/IP, HTTP, HTTPS/SSL. Job Description / Responsibilities. • Liaise with application / infrastructure owners to establish the specific monitoring requirements for each application / component of the overall environment. • Responsible for managing 24x7 desk/ scheduling/ etc • Define TATs for identified issues • Create a log for all incidents (classified as severity and rectification steps undertaken) Candidate must be: • Excellent communication skills, ability to handle clients in a mature and highly responsive manner. • Familiarity with technology/ web based applications/ process mapping skills/ business requirements definition. • Ability to manage a team of resources; interact with multiple teams and effective delivery of the final requirement. • Familiarity with systems; and ability to understand/ use internet based platforms. • Strong people & Technical project management skills are must. Candidate preference for: • Understanding of electronic payment processing/ collection methods, including Electronic Clearing Service (ECS), online payment, Electronic Bill Presentment & Payment (EBPP), Credit Card Processing, Banking & Finance. • Familiarity of processes relating to payments/ collections.

Our Client was founded by 3 IIMers in the year 2000. Client is an electronic presentment technology and payment services company. The Company is focused on leveraging technology to enable banks,businesses and other institutions to present invoices, statements and bills to consumers or businesses and receive payments against them. Their Product powers electronic payments and collections services for the largest banks and companies in India and also manages the bill payment service of Visa in India. It operates as a neutral service bureau aggregating multiple banks, billing companies and other corporations onto a common standards-based platform for delivering electronic payments and collection services across multiple electronic channels. Their Product manages these services across a range of access channels viz. Internet Banking, ATM Banking, Tele Banking, Mobile Banking etc. The Payment Gateway services of our Client enable customers to pay online using either their electronic banking accounts or credit cards.