Job Title: Dining Shift Supervisor

Department: Food and Beverage

Location: CAZ Sports Bar

Shift: Swing

Reports To: Restaurant Supervisor

 

Summary

Responsible for ensuring fast, friendly, and courteous service to every customer.  Serves as a working Supervisor who runs the service delivery of food and beverage during a scheduled shift.

 

Supervisory Responsibilities

Directly supervises the Dining Room Host, Busser, Lead F&B Server, F&B Server, Room Service Operator, Room Service Server and Mini Bar Attendant in a specific restaurant outlet. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensures excellent customer service for every guest, every time
• Responsible for scheduling of Food/Beverage personnel in respective restaurant outlet.
• Helps with all receivables on a daily basis, storing and inventorying of product from vendors.
• Responsible for ordering of all Food/Beverage supplies for respective restaurant outlet.
• Verifies validity of casino complimentary slips for the food and beverage check.
• Maintains and instructs assigned personnel on safety and health standards, policies and procedures and follows up to ensure hazards are eliminated.
• Ensures that designated work areas, flatware, glasses, dinnerware and other used to serve customers are free from hazards (i.e. chips, breaks, cracks, liquid on floor, etc.).
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management.  Signature verification of course attendance will be required.  
• Responsible for the enforcement of PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect the guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
• Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position.  This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
• Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.

 

Education and/or Experience

High school diploma or general education degree (GED) required; one to three years supervisory experience in a hospitality environment; or equivalent combination of education and experience.  Must have knowledge of basic restaurant cashiering procedures, tray service and beverage ingredients.  POS experience strongly preferred. Knowledge of Arizona State Liquor Laws - Title 4 and/or Arizona Alcohol Awareness certification a plus.

 

Certificates, Licenses, Registrations

Must possess a Maricopa County Food Handlers Card.

 

Computer Skills

Must be computer literate and have knowledge of Microsoft Office applications.  Experience using InfoGenesis preferred.

 

Other Qualifications

Must have excellent customer service and communication skills. Must be able to get along with co-workers and be a team player. Must present a cheerful and friendly personality and a well-groomed appearance at all times.  Must be able to work at a fast pace and in stressful situations.

 

Language Skills

Must be able to read, write, speak and understand English.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and /or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and secondary smoke.  The noise level in the work environment is usually moderate to loud.

 

Operates casino resorts and entertainment venues in Arizona.