Customer Support Specialist (Remote)

At Saleshandy, we're on a mission to revolutionize outbound outreach by automating manual tasks and helping businesses generate leads effortlessly. Since launching in 2016, we've grown into a profitable, bootstrapped company with 65+ passionate team members delivering exceptional customer experiences. We currently support 4,000+ users worldwide with a lean team of 7 support pros — and we're growing! With our user base expanding rapidly, we're looking to scale our support team and continue delivering fast, high-quality service across time zones. If you're customer-obsessed, solution-oriented, and love creating "wow" moments, this could be the perfect fit for you. What You'll Do 1. Assist customers via live chat and email 2. Troubleshoot issues and guide customers toward quick resolutions 3. Educate users on product features, upgrades, and best practices 4. Share insights from conversations to help product and tech teams 5. Contribute to customer satisfaction, retention, and long-term loyalty 6. Track personal performance and share weekly updates with the support lead 7. Help us hit key support metrics: fast resolutions, high CSAT, customer retention and better product usage What You Bring 1. Strong written and verbal communication 2. Problem-solving mindset and ownership-driven attitude 3. Patience, empathy, and a true love for helping customers 4. Ability to learn fast and explain complex things simply 5. A hunger to grow in a fast-paced, SaaS environment 6. Comfortable working independently in a remote setting

At Saleshandy, we're on a mission to revolutionize outbound outreach by automating manual tasks and helping businesses generate leads effortlessly. Since launching in 2016, we've grown into a profitable, bootstrapped company with 65+ passionate team members delivering exceptional customer experiences.