Senior/Lead UX Researcher, Product Research & Insights

The UX Research team at Salesforce India is expanding and we are looking for a passionate Senior/Lead UX Researcher to join us in our quest to understand our customers and build delightful products. As a Senior/Lead UX Researcher, you will be responsible for developing and executing user research plans, uncovering deep customer insights, and driving positive product outcomes. You will work closely with product managers, designers, and engineers to understand user needs, validate product ideas, and generate actionable insights that inform the product roadmap. Key responsibilities include: - Conduct primary user research using a variety of qualitative and quantitative methods (interviews, usability testing, surveys, diary studies, etc.) to uncover user needs, pain points, and behaviors - Collaborate with product teams to define research goals, develop research plans, and synthesize research findings - Communicate research insights effectively and persuasively to stakeholders - Mentoring and leading a team of UX researchers - Continuously evolving and improving the UX research practices at Salesforce Requirements: - 7+ years of experience in user research, product research, or a related field - Deep understanding of user-centered design principles and research methodologies - Excellent qualitative and quantitative research skills, including survey design, interview techniques, usability testing, and data analysis - Strong communication and storytelling skills to effectively present research findings and recommendations - Ability to work collaboratively with cross-functional teams and stakeholders - Experience in leading and mentoring a team of researchers - Strong problem-solving and critical thinking skills - Proficiency in user research tools and platforms - Experience in the enterprise software or SaaS domain is a plus