About the role
Onboarding Specialists proactively engage our newest Salesforce customers before and during implementation to ensure a positive initial experience with Salesforce. This role focuses on supporting customers to achieve rapid "time to value" while building a strong foundation for future growth with their chosen Salesforce clouds/products and the broader Salesforce Platform.
Our Onboarding Specialists collaborate with internal partners and customers to guide initial onboarding/implementation conversations; meeting our customers' short and long-term objectives and setting them on the path to continued success by prescribing personalized Learning Journeys.
Your work will directly influence customer happiness and dedication, while setting the stage for long-term engagement and success. By delivering outstanding value in the initial stages of the customer's journey, you will contribute to Salesforce's reputation as an industry leader.
Responsibilities:
Become a Salesforce subject-matter expert for MuleSoft, focusing on accelerating the initial "time to value" for new customers.
Deliver virtual expert engagements to educate and empower our customers to achieve business value through the Salesforce Customer 360 Suite of Products
Provide relevant recommendations specific to customers' business needs
Apply consulting skills to uncover initial business use cases, setting the stage for long-term customer success.
Engage with customers to navigate the setup and administration of their MuleSoft instance, ensuring a positive initial outcome.
Co-create quick-start guides, enablement guides, and playbooks aligned with customer needs.
Build positive relationships with both internal and external business partners, contributing to broader goals and growth.
Actively leverage and contribute to the overall knowledge base and expertise of the community
Requirements:
Proficient in English is required
Relevant 3rd-level degree or equivalent qualification.
2 to 3 years of relevant work experience helping customers achieve full business potential through technology.
Able to work independently as a self-starter, manage time, and prioritize activities while performing effectively under pressure.
Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.
Able to apply customer success concepts, practices, and procedures to help drive customer success.
About the company
Salesforce is the global leader in customer relationship management (CRM), bringing companies and customers together in the digital age. Our services and apps put customers at the heart of every business.
