Salesforce Omni-Channel Developer

dotSolved Systems

Website: dotsolved.com
Job details:
Position: Salesforce Omni-Channel Developer
Location: Chennai - Hybrid/Remote/Onsite
Engagement Type: Full Time
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

About the role: We are looking for a Salesforce Omni-Channel Developer with strong expertise in building and optimizing real-time work routing, agent productivity, and customer service workflows within the Salesforce ecosystem. The ideal candidate should have hands-on experience in Service Cloud, Omni-Channel, and Lightning development.

Key Responsibilities:

• Design and implement Salesforce Omni-Channel routing configurations
  
• Configure Queues, Routing Configurations, Presence Configurations & Statuses
  
• Build and customize Service Cloud solutions for case management
  
• Develop using Apex, Lightning Components (LWC/Aura), and Visualforce
  
• Integrate Omni-Channel with CTI / external systems (if applicable)
  
• Optimize agent workload balancing & real-time routing logic
  
• Work closely with business teams to understand support workflows
  
• Troubleshoot and enhance existing Salesforce implementations
  
  

Required Skills:

• Strong experience in Salesforce Service Cloud
  
• Hands-on expertise in:
  
• Omni-Channel setup & configuration
  
• Queues, Skills-based routing
  
• Presence & Capacity models
  
• Development experience in:
  
• Apex
  
• Lightning Web Components (LWC) / Aura
  
• Experience with Salesforce APIs (REST/SOAP)
  
• Good understanding of Case lifecycle & support processes
  
• Experience in CTI integrations (Genesys, Amazon Connect, etc.) – Preferred
  

Click on Apply to know more.