iO Associates - US
Website:
ioassociates.com
Job details:
Salesforce FSL Developer - Experience Cloud
Location: India Remote
Contract: Contract
The Opportunity
We are looking for an experienced Salesforce FSL Developer with strong Experience Cloud expertise to support the development of a customer-facing portal connected to Salesforce Field Service.
You will work on a project focused on enabling customers to request and book field services through an Experience Cloud portal, with bookings flowing into Salesforce Field Service for scheduling and fulfilment.
Key Responsibilities
- Develop and configure Salesforce Field Service (FSL), including Work Orders, Service Appointments, scheduling, operating hours and territories.
- Build and configure an Experience Cloud portal for customers to request and book services.
- Integrate Experience Cloud with FSL to support service appointment requests and bookings.
- Develop custom functionality using Apex and Lightning Web Components (LWC) where required.
- Use Salesforce Flow to automate the creation and updating of Work Orders, Service Appointments, Accounts and Contacts.
- Develop scheduling and booking logic to surface available appointment slots to customers.
- Support FSL API and REST integrations with external systems where required.
- Configure Experience Cloud security and sharing so customers can access relevant appointments, assets and cases without exposure to internal FSL data.
- Understand the end-to-end booking lifecycle, including how appointments move through FSL Mobile and the Dispatcher Console.
Essential Skills & Experience
- Strong hands-on experience with Salesforce Field Service (FSL).
- Experience with Work Orders, Service Appointments, scheduling, operating hours and territories.
- Proven experience developing or configuring Salesforce Experience Cloud customer portals.
- Strong Apex and LWC development experience.
- Experience with Salesforce Flow.
- Knowledge of FSL APIs, REST integrations and external system integration.
- Understanding of Experience Cloud security, sharing rules and customer/community access.
- Experience with appointment scheduling, availability and booking logic.
Desirable Experience
- FSL solution design and configuration experience.
- Experience with FSL Mobile and Dispatcher Console.
- Experience integrating Salesforce with external booking platforms.
- Experience with real-time appointment availability and slot selection.
- Ability to work across both development and FSL configuration.
Apply Now
If you have strong Salesforce FSL and Experience Cloud experience and are interested in working on a customer-facing field service booking project, please get in touch with your CV and relevant project experience.
Click on Apply to know more.
