Salesforce Engineer (Full time and Hybrid)
TechLeno Pvt. Ltd
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- Atlassian
- data structures
- Jira
- Salesforce
- ServiceNow
About the role
Website:
techleno.com
Job details:
- Salesforce Engineer
- Experience:9-12 years
- Budget:220 LPM
- Hybrid :2 days' work from office is mandate)
- Location: Bangalore, Hyderabad, Chennai, Mumbai, Pune, Ahmedabad, and Coimbatore
- Shift: 2 PM to 11 PM IST
Key Responsibilities
- Participate in business and technical discovery sessions with Customer Success stakeholders and teams across acquired organizations.
- Understand and document current-state customer success processes, workflows, data structures, and platform usage.
- Assess existing Salesforce environments, including:
- Salesforce data model and objects
- Configuration and customization
- Workflows, automation, and business rules
- User roles, profiles, permissions, and security
- Integrations with other enterprise platforms
- Data quality, duplication, and dependencies
- Custom applications/components where applicable
- Work with cross-platform teams to understand how Salesforce data and processes interact with Atlassian/Jira Service Management and ServiceNow.
- Identify Salesforce capabilities that can support the desired future-state customer success operating model.
- Evaluate gaps between current Salesforce capabilities and business/functional requirements.
- Provide recommendations on platform fit, configuration vs. customization, data migration, integrations, and target-state architecture.
- Contribute to the assessment of Salesforce as a potential target platform alongside JSM and other options.
- Support development of the future-state design and Design Blueprint, including Salesforce-specific recommendations and considerations.
- Identify key data migration considerations, including data mapping, data quality, historical data, transformation requirements, and migration dependencies.
- Identify risks, assumptions, constraints, and dependencies associated with the Salesforce platform.
- Collaborate closely with the broader discovery team, including consultants with JSM, ServiceNow, data migration, and business process expertise.
- Present Salesforce findings and recommendations to client stakeholders and senior leadership.
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