Salesforce Developer - Service Cloud

Talentgigs

Website: talentgigs.in
Job details:

Requirements, Skills, and Experience

The ideal Salesforce Developer should be highly proficient in customizing, developing,

and optimizing Salesforce solutions tailored for Service Cloud. Below are the key

requirements, skills, and qualifications for hiring the right candidate:

General Requirements

Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.

3-5+ years of experience in Salesforce development and customization.

Strong expertise in Salesforce Service Cloud (as it is essential for Customer Service

Centers).

Ability to analyze business requirements and translate them into technical solutions

within Salesforce.

Technical Skills Required

Salesforce Development & Customization

 Proficiency in Apex (Triggers, Classes, Batch Apex, Future Methods)

 Strong knowledge of Visualforce & Lightning Web Components (LWC)

 Experience with SOQL (Salesforce Object Query Language) & SOSL

 Hands-on experience in Flows, Process Builder, Validation Rules, and Workflow

Rules

 Expertise in Integrations with external systems using REST & SOAP APIs

Data Management & Configurations

 Experience with Data Migration, Import, and Export

 Knowledge of ETL tools like Data Loader, Talend, Mulesoft

 Ability to optimize Salesforce database performance & data security

Security & Access Control

 Strong experience in Profiles, Permission Sets, Sharing Rules, and Role

Hierarchies

 Configuring Field-Level Security & Object Permissions

Skills Required for Customer Service Centers (Service Cloud Specific)

 Expertise in Omni-Channel Routing & Case Management

 Experience with Knowledge Base, Live Chat, and Chatbots

 Ability to integrate Salesforce with telephony systems (CTI Integration)

 Utilize Einstein AI & Analytics for Service Cloud to enhance customer

experience

Recommended Certifications

 Salesforce Certified Platform Developer I (Required)

 Salesforce Certified Platform Developer II (Preferred)

 Salesforce Certified Service Cloud Consultant (Highly valuable for Service

Centers)

 Salesforce Certified Administrator (Good to have)

Soft Skills Required

 Strong business analysis skills to translate requirements into technical solutions.

 Ability to collaborate with cross-functional teams (IT, Operations, Customer

Service).

 Strong problem-solving and debugging skills.

 Adaptability and ability to work in fast-paced environments.

Key Responsibilities

 Develop, customize, and optimize Salesforce for Customer Service operations.

 Work closely with teams to enhance the customer experience using Salesforce

tools.

 Integrate Salesforce with external systems such as telephony and service

platforms.

 Optimize performance, implement security measures, and troubleshoot issues.

 Provide user support and training when required.

Click on Apply to know more.