myGwork - LGBTQ+ Business Community
Website:
mygwork.com
Job details:
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
Amazon's International Seller Growth (ISG) team seeks a Salesforce Developer and Admin to manage and optimize our Salesforce and AWS systems that power global seller operations. This role combines technical expertise with customer support, ensuring smooth experiences for third-party sellers registering and operating on Amazon's worldwide marketplace. You'll be instrumental in building and maintaining the technical infrastructure that enables millions of sellers to expand their businesses globally through Amazon's platform.
Key job responsibilities
As a Salesforce Developer & Admin you will be responsible for the day-to-day operations and maintenance of Salesforce and Amazon Web Services (AWS) systems. you will provide technical support to ensure a smooth customer experience.
- Respond to customer inquiries in a timely manner, resolving issues with Salesforce and AWS.
- Consistently document root cause analysis steps and findings, recommended solutions.
- Monitor customer service areas to identify potential system issues that could impact customer experience.
- Complete setup and configuration of Salesforce customer accounts and configurations.
- Maintain and improve existing Salesforce and AWS applications and processes.
- Implement changes to applications within Salesforce and AWS.
- Develop requirements and specifications to meet customer needs.
- Install, configure, and test new applications, software, and hardware in a timely manner.
- Develop and execute effective system maintenance plans.
- Consult with stakeholders on application performance, scalability, and usability.
- Ensure compliance with security protocols for Salesforce and AWS systems.
- Resolve system problems efficiently.
Basic Qualifications
- Knowledge of SQL and PL/SQL best practices
- 4+ years of hands-on Salesforce development with Administrator and Developer I certifications.
- Expert in Salesforce configurations, Apex coding, and integration development.
- Mastery of Salesforce platforms (Sales, Service, Marketing Cloud Lightning).
- Proven experience with AWS services (EC2, S3) and integrations.
- Bachelor's degree in Computer Science/Engineering or equivalent.
Preferred Qualifications
- Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field
- Experience owning integrations or large-scale migrations.
- Salesforce Application Architect Certification.
- Experience developing in Salesforce technologies such as Apex, Lightning Design, and/or LWCs, Visualforce page.
- Verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.]]>
![CDATA[ p strong em This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. /em /strong /p pstrongDESCRIPTION:/strong/ppThe Transportation Representative Associate serves as the crucial liaison between Amazon, SWA Shippers, stations, and delivery partners. This role is responsible for coordinating shipment operations, managing stakeholder communications, and ensuring efficient delivery execution while maintaining service excellencebr/br/Key job responsibilitiesbr/
- Monitor and enhance delivery performance through active coordination with stations and shippersbr/
- Manage real-time tracking of pending deliveries and implement rescue operations as neededbr/
- Execute standard operational tasks based on shipper requests following established SOPsbr/
- Facilitate clear communication channels between multiple stakeholdersbr/
- Generate and distribute regular performance reportsbr/
- Handle escalations through appropriate channelsbr/
- Identify trends and propose process improvementsbr/
- Maintain performance metrics at or above target levelsbr/br/br/A day in the lifebr/Daily Operationsbr/
- Monitor real-time tracking IDs for pending deliveriesbr/
- Coordinate with stations for shipment rescue operationsbr/
- Collect and communicate station feedback to shippersbr/
- Process shipper requests for specific tracking IDsbr/
- Generate and share performance reportsbr/
- Handle time-sensitive escalationsbr//ppstrongBASIC QUALIFICATIONS:/strong/pp- Experience with Microsoft Office products applications/ppstrongPREFERRED QUALIFICATIONS:/strong/p- Bachelor's degreebr/br/Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.]]
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