Website:
benefitforce.in
Job details:
Company Description Benefit Digital provides affordable, high-quality IT outsourcing services, helping organizations reduce costs while maintaining strong performance. Clients work with an expert team of developers, designers, and CRM specialists who build scalable, secure solutions using agile methodologies. The company focuses on a client-centric approach, taking time to understand business needs and deliver tailored digital systems from planning through deployment and maintenance. Benefit Digital serves startups, SMEs, and enterprises across sectors such as eCommerce, healthcare, finance, and logistics. By partnering with Benefit Digital, organizations accelerate time-to-market and drive growth without the overhead of large in-house teams.
Role Description This is a full-time, remote Salesforce BA + Admin role focused on supporting CRM initiatives for Benefit Digital’s clients. The role involves gathering and analyzing business requirements, translating them into Salesforce solutions, and configuring Salesforce objects, fields, page layouts, workflows, and validation rules. The professional in this role will maintain and enhance dashboards and reports, manage user accounts and permissions, and ensure data quality and security. Day-to-day responsibilities include collaborating with stakeholders to refine processes, documenting system changes, supporting end users, and coordinating testing and deployment of new features. The role also requires ongoing monitoring of system performance and recommending improvements to optimize business operations.
Qualifications
- Strong Salesforce.com Administration skills, including configuration of objects, fields, workflows, and security settings.
- Experience designing and implementing Validation Rules to ensure accurate, consistent, and compliant data entry.
- Ability to create and maintain Dashboards and reports for performance tracking and decision-making support.
- Excellent Analytical Skills for requirements gathering, process mapping, and translating business needs into technical solutions.
- Clear and professional Communication skills for working with cross-functional teams, documenting solutions, and training end users.
- Salesforce Administrator certification (e.g., Salesforce Certified Administrator) is highly beneficial; additional Salesforce certifications are a plus.
- Experience as a Business Analyst in CRM or enterprise systems, preferably within IT services or consulting environments.
- Familiarity with agile methodologies and collaborative tools (e.g., Jira, Confluence) for managing user stories and project tasks.
- Ability to work independently in a remote setting, manage priorities, and meet deadlines across multiple client projects.
- Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
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