Website:
anlagedigital.com
Job details:
Hi,
Greetings for the day,
Urgently looking out for candidates Salesforce Commerce Cloud Support Analyst with one of my esteemed cient for Bangalore, Hyderabad & Chennail location
Years of experience-3-8 Years
Work Mode-Hybrid (3 Days work from office)
Shift Timings-4:30 PM-2:30 AM
Kindly Note-Only looking out for Immediate joiners!!!
Role Summary
We are seeking a skilled and dedicated Salesforce Commerce Cloud Support Analyst with 3+ years of experience
to join our dynamic team. The Salesforce Commerce Support Analyst will play a crucial role in ensuring the
smooth operation and ongoing improvement of our Salesforce Commerce platform. This role involves providing
technical support, troubleshooting issues, collaborating with cross-functional teams, and contributing to the
enhancement of the platform's functionality. The ideal candidate will possess a strong understanding of
Salesforce Commerce, excellent problem-solving abilities, and effective communication skills.
Skills - Salesforce Commerce Cloud Business Analyst – Support/ QA experience
Key Responsibilities
• Provide prompt and effective technical support to end-users and internal teams regarding Salesforce
Commerce-related issues.
• Diagnose and troubleshoot technical problems, identifying root causes and implementing solutions in
a timely manner.
• Collaborate with other support teams to ensure a seamless resolution of complex technical issues.
• Log, track, and manage support tickets using established ticketing systems.
• Prioritize and categorize issues based on their severity and impact on business operations.
• Communicate issue status, progress, and resolution to stakeholders and management.
• Assist in the configuration, maintenance, and monitoring of the Salesforce Commerce platform.
• Implement routine updates, patches, and enhancements to ensure the platform's stability and
optimal performance.
• Maintain accurate and up-to-date documentation related to technical issues, solutions, and best
practices.
• To support End of Month -EOM and Weekend extended support during EOM
• Create user guides and training materials to support end-users in utilizing the platform effectively.
• Collaborate with cross-functional teams, including developers, business analysts, and quality
assurance, to identify opportunities for platform enhancement and process optimization.
• Participate in regular meetings to discuss ongoing issues, upcoming releases, and improvement
strategies.
• Proactively identify areas for improvement in platform functionality, user experience, and support
processes.
• Contribute to the development and implementation of enhancements to the Salesforce Commerce
platform.
Education
Bachelor’s degree in engineering, Computer Science, or a related discipline.
Candidates interested in the above mentioned Job Description can share across your updated resume at ramandeep.k@anlage.co.in
Click on Apply to know more.