Dotts Tech.
Website:
dotts.tech
Job details:
We're looking for an experienced Salesforce Business Analyst who combines strong business analysis capabilities with a consultative approach to solution design. This role is ideal for someone who can engage confidently with business stakeholders, understand business objectives, and recommend scalable Salesforce solutions that deliver long-term business value.
📍 Location
Saudi Arabia (Onsite)
💼 Experience
3–8 Years
Key Responsibilities
- Lead discovery workshops and engage with stakeholders to understand business objectives, challenges, and success criteria.
- Build trusted relationships with business stakeholders and serve as the primary functional advisor throughout the project lifecycle.
- Elicit, analyze, prioritize, validate, and document business and functional requirements.
- Facilitate discussions, manage diverse stakeholder expectations, and drive alignment toward business outcomes.
- Perform As-Is, To-Be, Gap Analysis, Impact Analysis, and Business Process Optimization.
- Design and document business processes using Process Flows, BPMN, Swimlane Diagrams, Context Diagrams, and Solution Diagrams.
- Prepare BRDs, FRDs, User Stories, Use Cases, Business Rules, Acceptance Criteria, Functional Specifications, and process documentation.
- Evaluate multiple solution approaches and recommend the most appropriate option based on business value, scalability, user experience, and Salesforce best practices.
- Collaborate with Solution Architects, Developers, QA, and Project Managers to ensure successful solution delivery.
- Facilitate solution walkthroughs, design reviews, requirement sign-offs, and User Acceptance Testing (UAT).
- Support business process improvements, user adoption, and continuous enhancement initiatives.
Required Skills
- Strong functional expertise in Salesforce Sales Cloud with an in-depth understanding of standard platform capabilities and best practices.
- Strong knowledge of Sales Cloud business processes, including:
- Lead Management
- Account & Contact Management
- Opportunity Management
- Sales Pipeline & Forecasting
- Quotes
- Activities
- Reports & Dashboards
- Security & Sharing
- Approval Processes
- Strong stakeholder management skills with the ability to communicate effectively with business users, senior leadership, and cross-functional teams.
- Excellent communication, presentation, facilitation, negotiation, and influencing skills.
- Strong consulting and solutioning mindset with the ability to understand business challenges and recommend fit-for-purpose Salesforce solutions.
- Ability to evaluate solution alternatives and clearly articulate business and functional trade-offs.
- Strong business analysis, analytical thinking, and problem-solving skills.
- Ability to facilitate workshops, uncover underlying business needs, and guide stakeholders toward effective decisions.
- Strong business process analysis and diagramming skills, including:
- As-Is / To-Be Process Mapping
- BPMN
- Swimlane Diagrams
- Process Flow Diagrams
- Data Flow Diagrams (DFD)
- Context Diagrams
- Basic Wireframing
- Experience preparing high-quality business and functional documentation.
- Understanding of Agile delivery methodologies and product backlog management.
- Functional understanding of integrations, APIs, and data migration concepts.
- Ability to prioritize requirements based on business value, risk, and implementation impact.
- Strong attention to detail with a focus on delivering scalable and maintainable solutions.
Preferred Qualifications
- Salesforce Administrator Certification.
- Experience with Service Cloud, Experience Cloud, or other Salesforce products.
- Experience in enterprise Salesforce implementation or digital transformation projects.
- Experience working with global clients and cross-functional teams.
What We're Looking For
We're looking for someone who:
- Thinks beyond requirements and focuses on solving business problems.
- Understands how to maximize Salesforce capabilities to deliver business value.
- Brings a consultative approach to stakeholder engagements and solution discussions.
- Builds credibility and trust with business stakeholders through effective communication and thoughtful recommendations.
- Can simplify complex business processes into scalable and easy-to-adopt Salesforce solutions.
- Balances business objectives with platform capabilities, scalability, maintainability, and user experience.
- Produces clear documentation, process models, and solution artifacts that enable successful project delivery.
- Takes ownership, demonstrates accountability, and contributes proactively throughout the implementation lifecycle.
If you're passionate about helping organizations maximize the value of Salesforce through business analysis, solution consulting, and stakeholder engagement, we'd love to connect.
📩 Interested? Send your resume via LinkedIn Inbox.
If you know someone who would be a great fit, please like, share, or tag them in the comments.
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