AI Backend Engineer/Distributed System Engineer-MTS/SMTS/LMTS

Service Cloud by Salesforce is a revolutionary customer service platform designed to transform your business's approach to customer support. It empowers your team to deliver efficient, personalized customer service experiences across multiple channels, all in one unified platform. With Service Cloud, you can streamline workflows, automate routine tasks, and leverage AI-powered insights to drive customer satisfaction and loyalty. Whether it's faster case resolution, 360-degree customer views, or real-time analytics, Service Cloud is your key to unlocking exceptional customer service. Join our dynamic team at Salesforce and make a real impact with your work! We're looking for passionate individuals who want to shape the future of our products and deliver exceptional data driven experiences to our customers. Come be a part of our innovative and collaborative environment, where your skills will thrive and your ideas will be valued. Apply now and let's build something extraordinary together! We embrace the hybrid model and celebrate the individual strengths of each team member while encouraging everyone on the team to grow into the best version of themselves. We believe that autonomous teams with the freedom to make decisions will empower individuals, products, companies, and customers to thrive. Your Impact: Our ideal candidate is passionate about crafting a new product to serve thousands of enterprise customers by using innovative technology in AI and striving for the best quality and throughput. As part of this role, you will: Design, implement, test, and deliver highly scalable enterprise grade AI/ML solutions from the ground up. Lead the development of prototypes and rapid experimentation to evaluate new algorithms, models, or approaches, balancing time-to-market with long-term technical investments Operate optimally in the hybrid engineering model where engineers are encouraged to be able to craft and complete the vital work to ensure quality in their own code as well as other engineers Present your own designs to internal/external groups and review designs of others Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics for AI/ML systems Participate in the team's on-call rotation to address sophisticated problems in real-time and keep services operational and highly available

Salesforce is a revolutionary customer service platform designed to transform your business's approach to customer support. It empowers your team to deliver efficient, personalized customer service experiences across multiple channels, all in one unified platform.