HTC Global Services
Website:
htcinc.com
Job details:
Job Description
About the Role:
We are seeking a Salesforce Administrator with 1 to 3 years of experience
Responsibilities
- Approve Salesforce access requests for users in accordance with organizational policies.
- Troubleshoot and resolve Salesforce permission and access-related issues.
- Assist Account Managers with quote creation, validation, and quote submission processes.
- Provide support for Opportunity and Quote management issues within Salesforce.
- Create and maintain reports, dashboards, and analytics based on business user requirements.
- Identify and merge duplicate Accounts and Contacts to maintain data integrity.
- Create, modify, and deactivate Salesforce user accounts, roles, and permissions.
- Configure and manage record-level sharing access and security settings.
- Support post-sandbox refresh activities, including validation and user access setup.
- Perform mass data uploads, updates, and deletions using Salesforce data management tools.
- Upload and maintain renewal data to support ongoing sales operations.
- Manage Salesforce Roles, Profiles, Permission Sets, Public Groups, and User Licenses.
- Handle support tickets and service requests, ensuring resolution within defined SLA timelines.
- Collaborate with sales and business stakeholders to address Salesforce-related operational needs.
- Maintain data quality, system security, and compliance with Salesforce best practices.
Qualifications
- Any degree
- 1+ years of experience in Salesforce Administration
- Proficiency in Microsoft Excel required
- Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills
- Attention to detail and high level of accuracy
- Work during US PST Time zone
Location: Chennai; Locality - Vandalur
Shift: Night shift - 9:30 pm to 6:30 am IST
Transportation: One-way cab facility (drop) is provided
- Immediate joiners preferred.
Walk-in Details
Monday to Friday
Time – 11:00 am to 5:00 pm
Office location: 3, Kilambakkam Village, G.S.T Road, Vandalur, Chennai – 600 048, India
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