Manager - Operations

Job Title: Manager - Sales Operations

Location: Kolkata, India

Company: Salescom Services Pvt ltd

Shift Timings: 1:15 PM to 10:30 PM IST

Working Days: Mon to Friday

Employment Type: Full Time On-Site

Industry: Telecommunications, Security and Managed IT

Salary: Upto 12 LPA excluding variables

Who Are We

Salescom Services Private Limited is a hundred percent subsidiary of a British Technology business. We provide IT, security and Telecommunication products and services to Enterprise and SMEs. We as an organization value people who bring forth a combination of Talent, proactiveness and a never say never attitude! We enable you with the right kind of knowledge and skills that will help you develop into a productive and outstanding professional!

Our expertise lies in 360-degree project management, customer success, revenue assurance, account management, billing & analytics, quality and compliance, web security and IT Helpdesk in the space of technology and telecommunications. We are backed by a combined experience of over two decades that the board members have in this space, operating successful ventures, and acquisitions over the years. The founding members of Salescom have operated in Australia and the United Kingdom, running successful, and widely known technology and telecommunication ventures, and in Dec-2019, decided to launch its first captive unit in the heart of the IT workforce space, - Sector V - Kolkata, West Bengal

Job Summary

Pertaining to this role, you’d be a great fit, if you have been actively managing a team in a local Australian or UK Telecoms Operation doing phone sales or setting appointments. The incumbent will play a pivotal role in driving the company’s sales efforts and will be responsible for the initial contact with potential business clients over phone calls and personalized emails, building relationships and keeping them engaged until they are ready to be handed over to our Technology Consultants for closing. Manager - Sales Operations will be required to improve the efficiency and productivity of the sales teams and will work closely with both the marketing and sales teams to align strategies and ensure a seamless transition of leads through the sales funnel.

Key Responsibilities

• Performance & KPI management of SDR colleagues, set KPIs quarterly in advance with or without strength, set “open roles” weeks ideally months in advance.
• Provide product & process coaching as pre planned sessions, ensure correct tools to SDR colleagues, remove all “blockers” be it “tech issues” or “knowledge gaps”!
• Harness leads databases, all prospecting tools in use & as teamwork alongside marketing to prove teamwork success in such aspects.
• Continually & proactively hone brilliant strategies in CRM, software, also other tools which redefine SDR KPIs
• Set clear KPI documentation, assess KPIs weekly in what’s going well, what needs to be worked on & also activity plans for the week, also provide learning & any other calendar items always 5x working days in advance
• Foster a relaxed yet high-rewarding SDR-1st always as the given work environment, continually optimise field appointment or phone-sign-ups criterion, highly reward effectiveness & efficiencies
• Create or keep all ongoing documentation updated for QA or SDR colleagues, carry out retention of appointments or phone-sales to meet intended KPI outcomes
• Create or proactively oversee key analytics, other SDR metrices, also QA all client content to help improve immediate SDR KPIs or client interactions
• Meeting minimum 80% SDR KPIs, also keeping people accountable, disciplined reviews then documented & addressing gaps, tools to help SDRs, quality & quantity of SDR calls or emails, dedicating time to SDRs, keeping SDR motivation high through usual & non-conventional measures to be cornerstone KPIs
• Optimal yet much-needed KPI circa 15X SDRs & 120x Sit & Qualified Appointments, these KPIs do remain however subject to change at short notice
  
  

Pre-requisites

• Minimum 2 years' experience managing a team in a local Aussie/UK Telecoms related operation doing phone sales or appointment setting.
• Be able to demonstrate impeccable, top-notch English & communication skills
• Proven experience in managing and leading a high-performing SDR team for small to mid-sized SaaS companies.
• Strong leadership and people-build skills.
• Excellent communication and coach skills in a fast-paced environment
• Results-oriented with a track record of achieving and exceeding KPIs
• Did well academically, can exhibit genuine passion for sales, technology, people.
  
  

Benefits

• Competitive salary, periodic reviews and performance-based bonuses.
• Comprehensive health insurance coverage for self and chosen family defendants.
• Professional development opportunities, including training and company-funded certifications
• Collaborative and inclusive work environment that values diversity and creativity
• Café facilities
• Free drop services back home
  
  

How To Apply

Interested candidates are invited to submit their resume and cover letter to hr@salescom.in in confidence. Please label “Manager – Sales Operations Application” in the email subject line. All candidates will be treated equally, and we will base decisions on appointments on the merits of the candidates. We welcome applications from all candidates, regardless of any protected characteristic and are an equal opportunity employer.

Salescom Services Private Limited is a hundred percent subsidiary of a British Technology business. We provide IT, security and Telecommunication products and services to Enterprise and SMEs. We as an organization value people who bring forth a combination of Talent, proactiveness and a never say never attitude! We enable you with the right kind of knowledge and skills that will help you develop into a productive and outstanding professional!