Silaris
Website:
silaris.in
Job details:
Company Description Silaris Informations India Pvt Ltd is a customer-centric digital BPO specializing in end-to-end solutions for Customer Interaction Centres (CIC), with a strong focus on the BFSI vertical in India. Founded in 2011, the company has built a niche by combining quality service with cost efficiency and alignment to client philosophies and culture. Silaris leverages advanced digital technologies, including artificial intelligence, speech analytics, and robotics, to enhance customer experience and operational performance. The organization emphasizes “Service and Customer Delight,” creating a work environment focused on innovation, reliability, and continuous improvement. Team members collaborate with leading brands and gain exposure to modern customer engagement tools and processes.
Role Description The Sales Team Leader role is a full-time, on-site position based in Delhi Cantonment. This role is responsible for leading a sales team, setting daily and weekly targets, monitoring performance, and ensuring achievement of individual and team goals. The Sales Team Leader will oversee customer interactions, guide team members in handling queries and objections, and ensure high standards of customer service and compliance with process guidelines. Day-to-day tasks include coaching and mentoring team members, conducting regular briefings, analyzing sales reports, identifying areas of improvement, and coordinating with management to implement strategies that drive revenue and customer satisfaction. The role also involves maintaining accurate documentation, supporting training initiatives, and fostering a positive, results-oriented team culture.
Qualifications
- Strong Team Management skills with experience in leading, motivating, and coaching sales or customer service teams.
- Proficient Customer Service and Sales skills, with a track record of meeting or exceeding sales targets and delivering a high-quality customer experience.
- Excellent Communication skills, including clear verbal and written communication, active listening, and the ability to handle escalations professionally.
- Robust Analytical Skills to interpret sales data, monitor KPIs, identify trends, and make informed decisions for performance improvement.
- Previous experience in BPO, contact center, or BFSI sales environments is highly beneficial.
- Ability to work on-site in Delhi Cantonment and adapt to a fast-paced, target-driven environment.
- Bachelor’s degree in Business, Marketing, or a related field preferred; equivalent work experience will be considered.
- Competence in basic computer applications and CRM or contact center tools; familiarity with digital and AI-driven customer solutions is an advantage.
Click on Apply to know more.