Vendolite Vending Machines
Website:
vendolite.com
Job details:
Role Summary
The After Sales Support Executive is responsible for delivering seamless post-sales support by handling customer queries and complaints, coordinating machine installations, supporting machine dispatch activities, maintaining business process documentation, and managing customer communication through email. The role requires strong coordination skills, attention to detail, and a customer-centric approach to ensure a high level of customer satisfaction.
🔑 Key Responsibilities
- Handle customer complaints and service requests in a professional and timely manner.
- Coordinate and schedule machine installations with customers and the technical team.
- Follow up with customers to ensure successful installation and satisfactory service.
- Support machine dispatch activities by coordinating with internal teams and logistics partners.
- Prepare and maintain Business Process Documents (SOPs), service records, and operational documentation.
- Manage customer communication through email and ensure prompt responses to queries.
- Coordinate with Sales, Service, Warehouse, and Logistics teams for smooth order execution.
- Maintain accurate records of customer interactions, complaints, installations, and dispatch status.
- Track pending customer issues and ensure timely resolution.
- Generate daily, weekly, and monthly reports related to after-sales operations.
- Ensure adherence to company policies, processes, and service quality standards.
📍 Location
🎓 Qualifications & Experience
- Bachelor's degree in any discipline.
- 1–3 years of experience in After Sales Support, Customer Support, Service Coordination, Operations, or a similar role.
- Good communication and coordination skills may also apply.
- Proficiency in MS Office (Excel, Word, Outlook) and email communication.
- Experience with ERP/CRM software is an added advantage.
🗣️ Language Requirements
- Tamil – Mandatory
- English – Good written and verbal communication skills
- Hindi – Added advantage
✅ Key Skills
- Customer Complaint Handling
- After Sales Service Coordination
- Machine Installation Coordination
- Dispatch & Logistics Support
- Email Communication
- Documentation & Record Management
- MS Excel & MS Office
- Customer Relationship Management
- Problem Solving & Coordination
- Time Management
- Attention to Detail
- Process Compliance
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