Sales Specialist

Pepperfry

Website: pepperfry.com
Job details:

Role: Sales Specialist

Location: Mumbai, Vikhroli

Working Days: 6 Days, 1 Rotational Off

Shift: Day Shift

Key Responsibilities

·      Engage with potential customers who have:

·      Added items to cart but not completed the purchase

·      Browsed products but did not make any transaction

·      Registered on the platform without transacting

·      Received cashback or promotional credits in their accounts, etc

·      Have connected via Call, Chat, WhatsApp or website enquiries.

·      Make timely and persuasive outbound calls to re-engage these leads.

·      Handle inbound inquiries via Call/Chat/WhatsApp or Website and assist customers in navigating their buying journey.

·      Understand customer needs, address concerns, and recommend the right products.

·      Route interested customers to the nearest store, if required, for offline exploration.

·      Work closely with the marketing and CRM teams to action warm leads efficiently.

·      Maintain detailed records of interactions and follow-ups using internal tools/CRM.

·      Consistently meet or exceed sales and conversion targets.

·      Provide feedback to internal teams on customer patterns and potential improvements in the buying journey.

Key Performance Indicators (KPIs)

·      Lead Conversion Rate

·      Daily/Weekly Call Volume

·      Revenue Generated per Executive

Skills & Qualification

·      Graduate in any discipline.

·      1 - 3 years of experience in Inside Sales and Tele Sales (eCommerce or retail experience preferred).

·      Strong verbal communication skills in English and Regional languages.

·      Ability to handle objections and convert interest into sales effectively on call.

·      Comfort with CRM tools and basic digital communication platforms.

·      Target-oriented mindset with a passion for customer engagement.

Share your resume at vipti.p@pepperfry.com

Click on Apply to know more.