Sales Quality Assurance Specialist
DoubleTick.io
- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- Tableau
- Looker
- Six Sigma
- Agile
- compliance
- CRM
- cross-functionally
- HubSpot
- interpersonal skills
- ISO standards
- SaaS
- Salesforce
About the role
DoubleTick.io
Website:
doubletick.io
Job details:
Key Responsibilities
- Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS interactions for quality and compliance.
- Audit closed deals to ensure accurate documentation, ethical practices, and proper sales process adherence.
- Identify and report gaps (AFIs – Areas for Improvement) to enhance team performance and training initiatives.
- Collaborate with sales leadership to develop and refine QA processes, benchmarks, and performance metrics.
- Deliver ongoing feedback to the sales team, highlighting strengths and actionable growth opportunities.
- Work alongside sales managers to identify training needs and implement targeted development programs.
- Conduct data-driven analysis to track trends and recommend strategic improvements.
- Audit sales workflows to ensure consistency, compliance, and regulatory adherence.
- Stay updated on QA best practices, compliance regulations, and evolving sales techniques.
- Support post-sale feedback initiatives such as customer satisfaction surveys to assess sales experience.
- Cultivate a culture of continuous improvement, knowledge-sharing, and quality awareness.
Qualifications
- Bachelor’s degree in Business, Marketing, Psychology, or related field (or equivalent experience).
- Proven experience in sales quality assurance, sales operations, or a related field.
- Strong understanding of the sales cycle, especially within SaaS or B2B environments.
- Exceptional analytical and problem-solving skills with acute attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and cross-functionally in a fast-paced, agile environment.
- Proficient in tools such as Google Workspace, MS Office, CRM systems (e.g., Salesforce, HubSpot).
- Familiarity with QA tools and frameworks (ISO standards, Six Sigma, etc.) is a plus.
- Experience in Learning & Development or training delivery is highly desirable.
Preferred Skills
- Sound knowledge of sales methodologies and CRM principles.
- Hands-on experience coaching or training sales professionals.
- Comfort with data visualisation and analysis tools (e.g., Excel, Looker, Tableau).
- Strong organisational skills with the ability to manage multiple audits and reporting timelines.
What We Offer
- Competitive compensation and comprehensive benefits package.
- Paid time off, flexible work policies, and wellness support.
- Access to world-class tools and a modern collaborative environment.
- Opportunities for professional development, growth, and internal mobility.
- A high-performance, inclusive, and mission-driven work culture.
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