Website:
xlncexotic.com
Job details:
Company Name: XLNC Exotic Inc
Job Title: Sales Operations Manager
Location: Jalandhar, Punjab (Office-Based)
Shift: 9:00PM - 6AM (1 hour break included Night Shift)
Working Days: Monday to Saturday
Salary: Based on Experience
Note: This position is strictly for the night shift. Please apply only if you are comfortable and available to work night shifts.
About Us
XLNC Exotic Homes is a fast-growing hospitality and property management company, delivering high-quality short-stay experiences for global travelers.
We manage, optimize, and scale Airbnb properties with a strong focus on guest satisfaction, operational efficiency, and revenue maximization.
As our portfolio expands, we’re strengthening our leadership team with an experienced Operations & sales manager to drive Airbnb sales performance.
Position Overview
The Sales Operations Manager will be responsible for leading the Airbnb sales function—driving occupancy, managing revenue, improving booking performance, and leading a team of sales executives.
This role is ideal for someone who understands hospitality dynamics, thrives in fast-paced environments, and knows how to convert inquiries into high-value bookings.
Key Responsibilities
Sales & Revenue Performance
- Set monthly sales and occupancy goals and ensure consistent achievement.
- Handle high-priority inquiries, conversions, and escalated guest requests.
- Monitor pricing, competitor listings, and market trends to optimize revenue.
Team Leadership
- Manage a team of sales executives with clear KPIs and performance expectations.
- Conduct regular team huddles, performance reviews, and coaching sessions.
- Train new hires on booking processes, guest communication, and CRM usage.
Listing & Platform Management
- Oversee listing updates, pricing strategies, and visual optimization across:
- Airbnb
- Booking.com
- Agoda / VRBO (as applicable)
- Ensure listings are accurate, engaging, and aligned with brand standards.
Cross-Department Collaboration
- Work closely with Operations and Guest Relations to ensure flawless check-ins, communication, and guest experience.
- Coordinate with maintenance and housekeeping teams to avoid booking delays or cancellation risks.
Reporting & Analytics
- Track booking trends, cancellation ratios, and revenue performance.
- Prepare daily/weekly/monthly reports for management review.
- Identify gaps and implement strategies to boost occupancy and booking conversions.
Required Skills & Experience
Key Skills
Airbnb Sales, OTA Management, Property Management, Revenue Management, Sales Operations, Team Handling, CRM, Sales Target, Guest Handling
Experience
- 5–10 years in Airbnb sales, hospitality sales, OTA management, or property management.
- Minimum 3–5 years in a team lead / managerial role handling sales targets.
Technical Competencies
- Strong knowledge of Airbnb tools, dynamic pricing systems, and OTA platforms.
- Experience using CRM and sales dashboards.
- Understanding of occupancy forecasting and revenue management principles.
Soft Skills
- Excellent communication and negotiation skills.
- Strong leadership ability with a positive and motivating approach.
- Cool under pressure, adaptable, and solution-oriented.
- Ability to manage a performance-driven night shift team.
What You’ll Gain
- Competitive salary
- Leadership role in a rapidly scaling Airbnb division.
- A transparent, growth-focused work environment.
- Career development opportunities in hospitality and international sales.
- Supportive management and an energetic team culture.
Click on Apply to know more.