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Company Description Mekong Vacations is a travel company focused on creating curated experiences across Southeast Asia and other popular destinations. The organization designs itineraries that balance cultural immersion, comfort, and value for travelers. Teams collaborate closely with local partners, accommodations, and guides to deliver reliable and memorable journeys. Mekong Vacations values customer satisfaction, transparent communication, and continuous improvement in its travel offerings. The company provides a professional environment where sales and operations work together to drive sustainable growth.
Role Description This is a full-time, on-site Sales Manager role based in Mumbai. The Sales Manager will oversee sales operations, manage a team of sales representatives, and ensure revenue targets are met through effective planning and execution. Day-to-day responsibilities include developing sales strategies, monitoring performance metrics, coaching and mentoring team members, and building strong relationships with travel agents, corporate clients, and direct customers. The role involves identifying new business opportunities, negotiating contracts and packages, coordinating with marketing and operations to align promotions with capacity, and preparing regular sales reports and forecasts. The Sales Manager will also handle key accounts, address escalated customer issues, and contribute to pricing and product decisions to enhance market competitiveness.
Qualifications
- Proven experience in sales management, preferably in travel, hospitality, or related service industries.
- Strong skills in team leadership, performance management, and coaching to support a high-performing sales culture.
- Ability to develop and implement sales strategies, analyze data, and use CRM tools and sales reporting systems effectively.
- Excellent communication, negotiation, and relationship-building abilities with corporate clients, partners, and internal stakeholders.
- Customer-focused mindset with strong problem-solving skills and the ability to manage complex or escalated situations.
- Comfort working in a fast-paced, target-driven environment and coordinating across departments such as marketing and operations.
- Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field; relevant postgraduate qualifications are an advantage.
- Knowledge of travel products, regional destinations, and current market trends; experience with Mumbai-based or regional markets is a plus.
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