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About Scholed
Scholed is an online coaching platform based in Kerala offering video classes, live sessions, and expert guidance for NIOS Plus Two and UG Degree programs, helping students pursue open schooling and distance-degree learning (e.g., SGOU degree programs). We're building a telecalling-led sales team to counsel and convert prospective learners across Kerala and beyond.
About the Role
We're looking for an experienced Sales Manager to lead a team of 10–20 Business Development Executives (BDEs) who handle telephonic counselling and sales for students interested in NIOS/distance degree programs. This is a 100% phone-based sales environment — not a field role — where the team guides prospective students from inquiry to enrollment over calls. The Sales Manager owns overall team performance, targets, and process, and works closely with leadership on strategy and growth.
Key Responsibilities
- Own the sales strategy and enrollment targets for a team of 10–20 telecalling BDEs handling inbound/outbound student inquiry calls.
- Lead, mentor, and performance-manage the team, including hiring, onboarding, and training new BDEs.
- Track daily call volumes, conversion rates, and individual/team performance against targets; take corrective action where needed.
- Conduct call audits and coach the team on pitch quality, objection handling, and closing for education counselling calls.
- Set and drive daily, weekly, and monthly enrollment targets for NIOS/degree programs.
- Partner with marketing on lead flow, quality, and campaign feedback.
- Build reporting dashboards and present performance insights to senior management/leadership.
- Ensure counselling is accurate, ethical, and compliant with education-sector norms.
- Handle escalations and personally step in on high-value lead conversions.
- Identify process improvements to boost conversion rates and team productivity.
Required Qualifications & Experience
- 5–6 years of experience in telesales/phone-based sales, with proven experience managing a calling team of similar size.
- Prior experience in the education sector is mandatory — ideally distance education, open schooling (NIOS), degree admissions, or ed-tech counselling.
- Track record of consistently hitting/exceeding sales targets in a target-driven telecalling environment.
- Strong leadership and communication skills, with the ability to train counsellors on effective, empathetic student engagement.
- Comfortable working with CRM/dialer systems for call tracking, lead management, and reporting.
Preferred Skills
- Familiarity with NIOS, open schooling, or distance/open university degree structures (e.g., SGOU) is a strong plus.
- Bachelor's degree in any discipline; education background is an advantage.
- Data-driven approach to team performance and reporting.
Compensation
Open and negotiable, based on candidate experience and track record.
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