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Job details:
Hiring | Sales Executive (Telecaller + Marketplace Operations)
Location: Ambala Cantt, Haryana (On-site)
Employment Type: Full-Time
Joining: Immediate Preferred
About GemRishi
Join GemRishi, a premium Natural Gemstones, Rudraksha, Crystals & Spiritual Wellness brand backed by the 122+ years legacy of House of Fateh Chand Bansilal Jewellers.
We are building India's most trusted destination for Natural Gemstones, Rudraksha, Crystals, Bracelets and Spiritual Products through education, authenticity and exceptional customer experience.
This role is ideal for someone who enjoys customer interaction, sales, e-commerce and wants to build a career in luxury retail and digital commerce.
Key Responsibilities
A. Sales & Customer Calling (Primary Role)
- Call and convert incoming enquiries for Rudraksha, Crystals, Bracelets and Spiritual Products.
- Handle customer enquiries received through:
- Mandala Website
- Amazon
- Flipkart
- Other Marketplaces
- WhatsApp
- Social Media
- Understand customer requirements and recommend suitable products.
- Guide customers through consultation and product selection.
- Follow up with prospects until closure.
- Maintain CRM updates and customer communication records.
- Build repeat business and long-term customer relationships.
- Coordinate with logistics and operations teams for order completion.
- Achieve assigned monthly sales targets.
B. Marketplace Operations (Secondary Role)
Marketplace Management
- Manage end-to-end operations across Amazon, Flipkart and other online marketplaces.
- Ensure smooth day-to-day functioning of marketplace stores.
- Coordinate with internal teams for catalogue updates and order execution.
Product Listing & Catalogue Management
- Create new product listings.
- Update existing listings.
- Manage titles, descriptions, bullet points and specifications.
- Upload product images and videos.
- Maintain accurate inventory.
- Update pricing and offers.
- Ensure catalogue health and compliance.
A+ Content (Enhanced Brand Content)
- Create and manage Amazon A+ Listings / Enhanced Brand Content.
- Coordinate with designers for premium banners and creatives.
- Develop comparison charts, brand stories and educational modules.
- Improve customer engagement through rich product content.
Marketplace SEO & Product Visibility
- Perform keyword research.
- Optimize listings for marketplace search.
- Improve organic rankings.
- Increase product discoverability.
- Benchmark competitor listings and identify opportunities.
Promotions & Campaign Management
- Plan marketplace offers and promotional campaigns.
- Execute festive sales and discount campaigns.
- Manage coupons and special offers.
- Coordinate marketplace advertisements where applicable.
Customer Experience Management
- Handle customer questions.
- Manage ratings and reviews.
- Resolve marketplace customer complaints.
- Coordinate returns and replacements.
- Maintain high seller ratings.
Order & Inventory Management
- Monitor daily orders.
- Coordinate dispatches with warehouse.
- Ensure stock availability.
- Prevent overselling.
- Track inventory movement.
Marketplace Analytics
Track and improve:
- Impressions
- Click Through Rate (CTR)
- Conversion Rate
- Sales Performance
- Buy Box Performance
- Listing Health
- Customer Ratings
- Return Ratio
Prepare weekly reports with actionable recommendations.
Product Launch Management
- Launch new products across marketplaces.
- Coordinate photography and content.
- Ensure complete catalogue readiness before launch.
Cross Functional Coordination
Work closely with:
- Founder
- CEO
- Marketing Team
- Design Team
- Operations Team
- Warehouse Team
to continuously improve marketplace sales and customer experience.
Preferred Skills
- Good communication skills in Hindi & English.
- Prior experience in Telecalling, Inside Sales, Customer Support or E-commerce will be preferred.
- Experience working on Amazon Seller Central, Flipkart Seller Hub or similar marketplaces will be an advantage.
- Understanding of marketplace catalogue management.
- Knowledge of A+ Content / Enhanced Brand Content.
- Basic understanding of Marketplace SEO and keyword optimization.
- Comfortable using Excel, Google Sheets, CRM systems and WhatsApp Business.
- Organized, proactive and eager to learn.
- Ability to multitask between customer sales and marketplace operations.
Performance Metrics (KPIs)
The role will be evaluated on:
Sales
- Revenue Generated
- Orders Closed
- Lead Conversion %
- Follow-up Effectiveness
- Repeat Customers
Marketplace
- Listings Created & Optimized
- A+ Listings Completed
- Organic Product Ranking
- Conversion Rate Improvement
- Catalogue Health
- Customer Ratings
- Seller Performance Metrics
- Marketplace Revenue Growth
What You'll Gain
- Opportunity to work with a 122+ year legacy luxury gemstone brand.
- Direct mentorship from the Founder and CEO.
- Hands-on experience in:
- Luxury Sales
- Marketplace Management
- E-commerce Operations
- CRM
- Customer Lifecycle Management
- Marketplace SEO
- Amazon & Flipkart Seller Operations
- A+ Content Development
- Digital Commerce
- Performance-based incentives & appraisals.
- Excellent career growth opportunities in a rapidly expanding premium brand.
- Opportunity to contribute directly to building one of India's most trusted spiritual and gemstone brands.
Location
📍 Ambala Cantt, Haryana (On-site)
Immediate Joiners Preferred
Apply Now
📧 wecare@gemrishi.com
Subject: Application | Sales Executive (Telecaller + Marketplace Operations)
GemRishi
122+ Years of Legacy
Natural Gemstones | Rudraksha | Crystals | Bracelets | Spiritual Products
Build Your Career with GemRishi. Build Trust. Build Relationships. Build Growth.
Click on Apply to know more.