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Company Description TickoraDesk is a next-generation customer support platform trusted by growing teams to transform how they manage and delight their customers. Built on intelligent AI automation and intuitive design, it unifies ticketing, lead management, and team collaboration into a seamless workflow. The platform is designed to reduce manual processes so support teams can focus on building strong relationships with users. Every feature is created to turn complex support requests into effortless customer success stories, making TickoraDesk a central hub for modern support operations.
Role Description This is a full-time remote role for a Sales Executive at TickoraDesk. The Sales Executive will identify and qualify new business opportunities, conduct product demos, and present tailored solutions to prospective customers. The role involves managing the sales pipeline, preparing proposals, negotiating contracts, and closing deals in alignment with company targets. The Sales Executive will collaborate closely with marketing, customer success, and product teams to refine messaging, gather feedback, and support customer onboarding. Day-to-day responsibilities also include maintaining accurate CRM records, reporting on sales performance, and continuously developing a deep understanding of TickoraDesk’s platform and the customer support software market.
Qualifications
- Strong skills in outbound and inbound sales activities, including prospecting, lead qualification, and opportunity management.
- Experience with consultative selling, solution-based presentations, and negotiation to drive successful deal closures.
- Proficiency using CRM tools, sales enablement platforms, and basic analytics to track and optimize sales performance.
- Clear and persuasive communication skills, both written and verbal, with the ability to engage stakeholders at different levels.
- Ability to build long-term customer relationships, handle objections professionally, and provide a positive buyer experience.
- Comfort working remotely, managing time effectively, and collaborating with cross-functional teams in a virtual environment.
- Previous experience in SaaS or customer support software sales is highly beneficial; familiarity with customer support operations is a plus.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience in sales.
- Goal-oriented mindset with resilience, adaptability, and a drive to meet and exceed individual and team targets.
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