Website:
mercedes-benz.co.in
Job details:
Job Role :
- Achieve Sales Targets: Strive to meet and exceed sales targets through effective Customer engagement and sales strategies
- Customer Handling Excellence: Provide exceptional Customer service by addressing inquiries, resolving issues, and ensuring a positive experience throughout the sales process.
- Customer Data Management: Accurately enter and maintain Customer data in the system to ensure seamless follow-up, personalized service, and efficient record-keeping.
- Relationship Building: Develop and nurture strong relationships with Customers to foster loyalty, encourage repeat business, and generate referrals.
Reporting to: Team Manager Sales as per leadership structure.
Sales Target Achievement
- Execute sales plans to meet and exceed targets.
- Monitor sales performance.
- Nurture every lead source wisely.
Customer Interaction and Services:
- Respond promptly to Customer inquiries, providing accurate information and solutions.
- Ensure a smooth and enjoyable Customer journey from initial contact through to post-sale follow-up.
- Handle Customer complaints with professionalism, aiming for swift resolution and Customer satisfaction
Data Management and Accuracy
- Accurately input Customer information into the CRM system to maintain up-to-date records.
- Regularly review and update Customer data to ensure reliability and relevance.
Utilize Customer data to personalize interactions and enhance service delivery.
Relationship Development
- Build strong, trust-based relationships with Customers through consistent and meaningful interactions.
- Engage in regular follow-ups to maintain Customer interest and loyalty.
- Encourage repeat business and referrals by providing exceptional service and support.
Market Analysis and Adaptation
- Keep abreast of market trends, competitor activities, and industry developments.
- Suggest sales strategies based on market insights to maintain a competitive edge.
Feedback Utilization
- Analyse feedback to identify common themes and areas for improvement.
- Suggest changes based on feedback to enhance Customer satisfaction and sales effectiveness.
- Analyse feedback to identify common themes and areas for improvement.
- Suggest changes based on feedback to enhance Customer satisfaction and sales effectiveness.
Requirements
Skillset Requirement:
- HNI Customer handling
- Effective communication
- Objection handling
- Ability to provide premium Customer experience
Qualification Requirement:
Bachelor’s degree in marketing/ sales.
Experience: Minimum 2 Years of Work Experience in automobile sales out of which one year should be with luxury automobile
Benefits
- Statutory compliances
- Incentive
- Accidental policy
Click on Apply to know more.