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Job Description
Help engineers, startups and manufacturers turn their ideas into real products. Customers come to 3Ding through the website, phone, WhatsApp and walk-ins, so there's no cold calling. You'll understand what each customer is building, help them choose the right way to make it, and stay with them until their order is delivered.
About 3Ding
- In 3D printing and manufacturing since 2013, and one of India's leading 3D printing companies. Over 30,000 3D printers sold and more than 10 million parts made, for customers like ISRO, DRDO, the IITs, Tata and Bosch.
- 3Ding sells 3D printers, scanners and materials, and runs an online 3D printing and manufacturing service with instant quotes.
- Rated 4.8 on Google from over 800 reviews.
Why join 3Ding
- Interesting conversations, every day. 3Ding's projects range from designing and manufacturing a spoon for Oru Spoon, to helping make Jai Hind 1S, one of the world's lightest satellites, to prototyping automobile parts for Ather and Mahindra. Every customer brings a different idea, and you help them find the best way to make it.
- Learn 3D printing and modern manufacturing properly: the main 3D printing methods (FDM, resin, SLS, MJF and metal), the materials, and how companies use them. 3Ding trains you from the start, and it's a skill few people in India have.
- A small team that decides quickly. Little hierarchy, and new ideas and experiments are welcome.
- Latest tech, built in-house. 3Ding's own development team keeps bringing in new tools and AI, so routine work is automated and your time goes to productive work.
- Room to grow. Your role grows as you take on bigger accounts and more responsibility. Pay is reviewed every year.
What You'll Do
- Reply to enquiries quickly, on phone, WhatsApp, email and the website
- Find out what the customer is building and suggest the right 3D printer, material or manufacturing method
- Send quotes and estimates, and follow up until the order is confirmed
- Follow up on payments until they're received
- Keep customers updated until delivery, working with the production team, who make and ship each order
- Once in a while, visit a customer in or around Chennai when they ask (rare, and travel is covered)
Requirements
You'll do well here if you
- Have 1 to 3 years of experience in sales, customer support or a technical role
- Speak and write English well. You'll talk to engineers and purchase managers every day.
- Have a technical background: an engineering or science degree, or work experience at a technical company (machines, electronics, IT hardware, industrial products)
- Are comfortable on calls and WhatsApp most of the day, and actually follow up
Nice to have
- You can talk to customers in Hindi, since many of them are from outside Tamil Nadu
- Any experience with 3D printing
Benefits
- ₹25,000 to ₹30,000 a month in hand, depending on experience
- Variable pay of up to 20% of your salary, based on the sales you help close
- Health insurance for you and your spouse or 1 dependent, after your 90-day probation
- A MacBook for work
- 12 days of paid leave a year (3 each quarter), plus 12 public holidays
Working days: Monday to Friday and alternate Saturdays, 9 am to 6 pm.
Where: K5, 7th Street, Ambattur Industrial Estate, Chennai 600058. This is an in-office role.
Hiring process: a short phone call in English, a small practical task, and a final interview.
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