Neyu Corporation
Website:
neyu.co
Job details:
About us:
Our Group, a leading direct sales company in South-East Asia, is rapidly expanding globally, including into Europe and the Middle East.
We are now looking to extend our presence to India.
We create and sell beauty-related and pharmaceutical products through our ecommerce platforms.
We are dynamic and passionate about growing our ecommerce business globally. Our team
structure is simple, decisions are made quickly, and management is efficient. This empowers our
people with significant responsibility and authority, accompanied by full trust and support.
This role offers valuable management and business experience in ecommerce.
You will gain a comprehensive understanding of the business while also getting hands-on to deliver project results on time. You can expect a full benefits package, a competitive salary that grows with you,
and many opportunities for further development.
We are seeking a highly strategic and motivated Sales Manager (Call Center) with regional expertise to establish and successfully grow our call center operations in Mumbai, India.
Responsibilities:
Managing the daily operation of the call center to meet sales targets and in line with the Company's
objectives and strategies:
● Develop procedures and policies for the sales team to ensure target achievement.
● Set key performance indicators (KPIs) for the team to meet sales targets.
● Create effective call scripts and sales promotions to attract and engage customers.
● Analyze sales data to improve processes, ensure proper resource allocation, and
maximize efficiency and customer satisfaction.
● Monitor random calls to enhance quality, minimize errors, and track operational
performance.
● Ensure all relevant communications and data are updated and recorded accurately.
● Review staff performance, identify coaching needs, and plan coaching sessions.
● Handle the most complex customer complaints or inquiries.
● Support subordinates in resolving difficult issues and provide appropriate directions.
● Propose staffing changes, including hiring, promotions, demotions, vacations, leaves of
absence, and terminations.
● Evaluate staff on KPIs at year-end and set new KPIs for the following year.
● Prepare daily sales reports.
● Motivate and retain staff.
Requirements:
● Graduate in any discipline (10+2+3 education system)
● 8+ years in Tele-Sales (Outbound)
● Young, fast action, dynamic & professional in actions;
● Proficient in English with 6 years of experience in a similar position, managing teams of
50 or more members.
● Strong coaching and leadership skills, with the ability to motivate employees and
communicate effectively at all organizational levels.
● Experience in team management systems, with strong analytical thinking and a
data-driven approach to evaluation.
● Highly responsible towards sales task
● Familiarity with a startup environment and strong reporting skills are preferred.
Click on Apply to know more.