Website:
robertwalters.co.uk
Job details:
Job Title: Sales Director
Location: Mumbai, India
Perm/Contract/ Full-time/Part-time: Permanent
On-site/Hybrid/Remote: Hybrid
Who We Are
Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.
Our Outsourcing service delivers recruitment for some of the world’s top employers, and we are currently recruiting on behalf of one our client which has been at the forefront of the flexible workspace revolution, reshaping how organisations and individuals approach the modern working day. With a global presence spanning over 6,000 locations in 120 countries, they provide millions of professionals with inspiring environments that foster productivity and collaboration. As the world’s leading provider of flexible office solutions, the company empowers businesses of all sizes with innovative, tailored spaces designed to meet evolving needs—helping people everywhere enjoy a truly great day at work.
The Role
Our client is seeking a Sales Director in the Real Estate division.
This role offers an exciting opportunity to join a global team, providing top-tier service to existing and prospective clients while expanding the business on a product and global level.
Role Purpose:
Part of the Country leadership team, the Sales Director is responsible for delivering sustained revenue growth by building, leading, and optimising the full national sales engine — from marketing-driven enquiries through to enterprise, centre/field sales, account management, and customer success. This role ensures that the country reaches its commercial targets by establishing a high-performing sales organisation, embedding a consistent sales process, and ensuring all teams are fully trained, resourced, and supported with the right tools, materials, and insights.
Key Responsibilities
1. Revenue & Performance Leadership
- Own country-level revenue targets across all segments (Small and Medium sized customers, Enterprise, Brokers, Existing Customers) for all brands.
- Achieve an enquiry-to-deal conversion rate of 40% and monthly revenue goals.
- Govern performance through clear KPIs and target framework across all channels.
- Ensure sales teams consistently meet or exceed sales productivity expectations.
2. Sales Organisation Set-Up & Management
Build, lead and optimise the full sales structure, including:
- Call Centre
- Centre/Field Sales
- Enterprise Sales
- Account Management
Ensure sales coverage, resource plans, job profiles, recruitment and management structures are correctly in place.
Ensure all roles are resourced to target levels across call centres, centres, field, and enterprise.
Strengthen performance management: monitor impact, provide targeted support, and make thoughtful team changes to ensure sustained high standards.
3. Sales Process Excellence
- Embed one unified, high-quality sales process across the country.
- Ensure everyone is trained, materials are in-country, in every centre, and used perfectly.
- Implement mystery shopping, customer experience calls, and quality assurance on all sales materials and touchpoints.
- Maintain a complete suite of sales assets: playbooks, catalogues, posters, language translations, touchpoint scripts, and centre signage.
4. Marketing Alignment & Enquiry Generation
Partner with Marketing to ensure the country has a 6–12-month forward marketing plan
to drive consistent enquiries. Ensure all channels are open, active, and performing:
- Online channels
- Offline channels
- Commercial brokers & residential brokers
- Enterprise marketing
- Existing customer marketing
- National & local plans
Maximise marketing to the entire database and ensure integrated lead-flow into sales.
5. Sales Enablement & Business Support
Ensure sales teams are equipped with the right infrastructure, tools, training, and data:
- Quality of centre
- Pricing strategy and promotional campaigns
- Inventory forecasting and availability
- CRM and sales tools
- Sales dashboards, analytics, and automation tools
- Technology readiness
- Market insights
Partner with Operations to ensure centres meet standards critical for sales performance.
6. Training & Capability Building
- Ensure all sales teams (call centre, centre/field, enterprise, account management) are fully trained and certified.
- Deliver continuous coaching, mentoring, product knowledge development, and capability uplift.
- Ensure training plans align to global standards.
7. Customer Lifecycle Management
Oversee the account management and customer success model, ensuring:
- Full account plans
- QBR cadence
- Enterprise customer success processes
Drive customer retention through proactive experience calls, touchpoints, and
performance monitoring.
Skills & Experience Required:
- Extensive experience leading multi-channel sales teams in a high-growth or multi-country environment.
- Proven track record delivering aggressive revenue and conversion targets.
- Strong capability in sales process transformation, operational excellence, and enablement.
- Experience working with central marketing, brokers, and enterprise acquisition teams.
- Deep understanding of CRM systems, data analytics, pipeline forecasting, and performance dashboards.
- Strong leadership capability: able to build, develop, and scale high-performance teams.
- Motivated, self-reliant, ambitious and looking to join a team with significant growth aspirations.
- Highly organised, resilient, and process-driven with a commercial mindset.
Success Measures:
- Sales revenue achievement (total and by segment).
- Enquiry-to-deal conversion at or above 40%.
- Sales team productivity and performance metrics.
- Quality of sales execution (mystery shop results, CX insights).
- Marketing-to-sales lead flow and channel performance.
- Customer retention and enterprise account growth.
- Consistent adoption of processes, tools, and materials across the country.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organisations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
The client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential.
As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.
Click on Apply to know more.